What are the responsibilities and job description for the It support tech position at Ampcus Incorporated?
Bravens Inc., a part of the Ampcus Group of Companies, is an information technology consulting and services company. With extensive staffing experience in IT and non-IT industries, we welcome you to join our team.
If you've got the expertise, we've got the job!"
Role : IT Tech Support Call Center
Location : Remote
Domain - (Healthcare Domain)
Type Contract
Must Have Skill - (typed of work / calls )
Identity Platform
Creation
Identification
Auth
Forgot password
Not able to access some digital product'
Job Description
Candidates must be willing to work any days / hours the business requires (M-F 7am-11pm).
Must type a min of 65 wpm with a 90% accuracy. No exceptions. Please make sure candidates are screened appropriately by passing a test.
PLEASE LIST wpm test score at the top of the resume. If it's not listed, the candidate will be rejected.
Candidates must have high speed internet and a quiet room uninterrupted and private.
Candidates must be able to tolerate learning curves in a complex learning environment.
Candidates must have perfect attendance during first 60 days of employment, no schedule trades or time off during training or nesting.
Skill Set Requirements :
Ability to work successfully with customers to provide problem resolution
Strong telephone etiquette
Strong critical thinking ability
Strong verbal and written communication
Collaborator and ability to work within a team setting
Ability to document problem resolution and other materials
Ability to multi-task and prioritize effectively and independently
Proficiency in MS Office Applications
Specific Duties :
1. Listen to callers concerns; taking ownership of each callers request and managing their expectations to ensure timely resolution
2. Walk caller through troubleshooting steps via phone / email to reach resolution and eliminate root cause issues
4. Manage group by service as a team mentor to peers with troubleshooting inquires.
5. Handle customer complaints and offer elevated technical support expertise.
Bravens Inc. is an Equal Opportunity Employer. We provide consideration for employment to all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability.
Last updated : 2024-09-08
