Parts Manager

Position Summary

As the parts manager your responsible to oversee the parts department in our dealership. Duties performed include monitoring purchasing trends, oversee inventory and reordering parts as needed. At all times, you must ensure that inventory is sufficiently stocked to meet customer needs and encourage sales. The Parts Manager reports to the Amston Supply, Inc. General Manager.

Essential Duties and Responsibilities.

· Oversee the supply of replacement parts

· Handle customer requests and complaints

· Analyze sales, expenses and inventory each month to maintain profit goals

· Oversee the parts inventory

· Negotiate, interact, and manage relationships with parts vendors

· Develop internal and external customer relationships

· Display parts merchandise in a creative and organized manner

· Generate repeat customers and provide resolutions of customer complaints

· Greet customers, assist and service customers inquiries and needs

· Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

· Spend quality time building relationship with the parts customer

· Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.

· Keeping up to date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives.

· Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy.

Job Skills Requirements

· Multitasking – Ability to succeed while handling multiple tasks and responsibilities

· Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems

· Scheduling Work and Activities – Scheduling service and repair work and deliveries

· Resolving Conflicts and Negotiating with Others –Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others

· Developing Objectives and Strategies – Establishing long-range objectives and specifying the strategies and actions to achieve them; Demonstrated success as an organizational change agent; Demonstrated ability to drive operational excellence

· Highly Relational with Outstanding Verbal Communication Skills and Cultural Competencies – Creating culturally relevant conversations that build trusting relationships with customers and co-workers

· Strong Financial Acumen – Understanding profit margins; ability to manage and sort through multiple sets of numbers; attention to detail

· Strong Technical Aptitude including Computers – Keeping up-to-date technically and applying new knowledge to your job; Using computers and computer systems

· Team Player – Working with and getting co-workers to work together to accomplish tasks

· Ability to work a flexible schedule including weekends

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Caledonia, WI: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location