Director of Rehabilitation Services
Job Posting for Director of Rehabilitation Services at Amtex Systems Inc.
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Responsible for management, operations, long range planning, marketing and development of the Rehab Department which services include physical therapy, occupational therapy, and speech language pathology.
The Rehabilitation Services Supervisor makes day-to-day operational decisions for the entirety of the group, conducts monthly rounds and departmental meetings when needed, assess the departmental/individual performance, and field customer questions and concerns. Responsible for training new hires, orientations, developing and presenting education and various reporting. Works collaboratively with all staff and exemplify the core values and mission of Shenandoah Medical Center, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.
Qualifications
Education and/or Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the general knowledge, skill, and / or ability required:
N/A
Essential Job Duties & Responsibilities
- Will have access to the facility only during scheduled shifts.
- Will have access to confidential information abiding by the organization's privacy policies and regulations concerning this information.
Responsible for management, operations, long range planning, marketing and development of the Rehab Department which services include physical therapy, occupational therapy, and speech language pathology.
The Rehabilitation Services Supervisor makes day-to-day operational decisions for the entirety of the group, conducts monthly rounds and departmental meetings when needed, assess the departmental/individual performance, and field customer questions and concerns. Responsible for training new hires, orientations, developing and presenting education and various reporting. Works collaboratively with all staff and exemplify the core values and mission of Shenandoah Medical Center, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.
Qualifications
Education and/or Experience
- Master or Doctorate of Science degree in Physical, Occupational or Speech Therapy or Bachelor of Science Degree and University Program certificate required
- Experience in Physical, Occupational or Speech Therapy preferred
- Previous lead level or supervisory experience preferred
- Current Physical Therapy, Occupational Therapy, or Speech Therapy in the state of Iowa
- Basic Life Support (BLS)
- Demonstrated Leadership skills
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Excellent presentation skills
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the general knowledge, skill, and / or ability required:
- Ability to calculate figures, add, subtract, multiply and divide
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
- Ability to write reports and correspondence
- Ability to work cooperatively and communicate effectively to maintain good working relationships
- Ability to work with skill in identifying problems; making frequent decisions regarding method of performance
- Calculator
- Computer and Printer-Fax, scanner and copy machine
- General office materials/supplies
- Information Systems
- Telephone system
- Level #
N/A
Essential Job Duties & Responsibilities
- Directs of all aspects of department operations effectively and efficiently.
- Oversee the day-to-day department operations which include problem solving issues and ensuring effective processing.
- Develop and document department procedures to ensure consistent and accurate processing.
- Work with other departments in providing services and resources.
- Monitor workflow and department processes.
- Develop and maintains department policies.
- Set and achieve department goals and objectives, including LEM goals.
- Ongoing training and education of staff
- Perform successful new employee orientations
- Design, implement and communicate process and guideline changes
- Assists all team members questions efficiently and effectively
- Provides weekly and monthly reporting and ad hoc reports as requested.
- Maintain and run weekly reports giving feedback to staff as needed (productivity, inactivity reports, etc.)
- Run monthly reports to discuss with Director of Ancillary Services (physician referrals, outcome analytics, general cost reports)
- Run other reports as requested
- Monitor performance and productivity of department staff
- Monitor staff production and report data as needed
- Develop low census protocol/rotation as needed
- Assist in evaluation of staff performance
- Supports Director of Ancillary Services
- Assists with fiscal related responsibilities as assigned (e.g., billing, reconciling, supply cost, cost containment, etc.).
- Works closely with the Director of Ancillary Services on special projects
- Development and communication of protocols and departmental initiatives.
- Development of staff educational needs assessment and CEU planning
- Respond to requests in a timely manner to allow for accurate and efficient flow of problem solving.
- Identify issues as they arise.
- Contact outside vendors or suppliers to provide or obtain information and resolve issues.
- Communicate progress and resolution to staff.
- Maintains a high level of confidentiality referencing verbal and written communication. Shares information only with those who have a need to know.
- Manages and performs employee relations functions effectively to promote a positive work environment, influence retention and enhance communication.
- Works to ensure effectiveness in the application of employee relations within their areas of accountability.
- Develops, supports, and actively seeks activities and establishes an environment that promotes recognition and retention for employees.
- Communicates effectively and provides feedback to staff which may include participation in department meetings, individual employee meetings, rounding, etc.
- Addresses employee issues in an effective and timely manner.
- Communicates with Director of Ancillary Services regarding employee issues appropriately in an effort to obtain guidance and reduce potential organizational liability.
- Refers to policies and procedures with employees, as necessary.
- Responsible for annual performance appraisal process for staff.
- Utilizes knowledge and critical thinking to equitably apply policy and procedure to all patients and customers.
- Promotes secure environment for the procurement of patient's protected health information (PHI).
- Complies with regulatory requirement such as OSHA, JCAHO, and HIPAA.
- Provides exceptional customer service support.
- Ensures outstanding public relations.
- Ensures that contacts are positively enhanced by serving as a resource for patients, families of patients and hospital management and staff.
- Provides accurate information to all customers by phone or other communication media.
- Answers telephone calls and related questions in a professional manner and with patience and maturity.
- Communicates effectively with department contacts, patients and management to thoroughly investigate and resolve issues.
- Works with positive attitude and shows commitment to co-workers and organization
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