What are the responsibilities and job description for the Wilmington position at Amtrak?
SUMMARY OF DUTIES :
This position is responsible for providing our passengers with superior customer service from behind the baggage counter or on the station floor or platform.
The incumbent will be responsible for operating heavy equipment (forklift, pallet jack, luggage carts, etc.) and complying with all company safety policies and procedures.
Position will be governed by all Corporate and station policies.
ESSENTIAL FUNCTIONS :
- Representative will be responsible for handling baggage
- Handles checked baggage, package express and company materials in the station and on / off trains
- Keep all information racks filled as needed
- Provide assistance to customers with special needs
- Assist passengers with luggage and boarding trains
- Will verify passengers are properly ticketed or have the proper travel documents, and ensure compliance with baggage requirements prior to admission to station platforms
MINIMUM QUALIFICATIONS :
- Proficient with baggage & express operation and be able to quote rates and information.
- Must be able to push or pull a baggage cart and operate baggage equipment (i.e. tow tractor, pallet jack and forklift)
- Able to lift items weighing up to 50lbs
- High School Diploma or GED
COMMUNICATION AND INTERPERSONAL SKILLS :
- Must have excellent oral and written communication skills
- The ability to maintain a positive, good-natured attitude is essential
The hourly range is $ 23.00 -$30.66 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment).
- Amtrak offers a comprehensive benefit package that includes health, dental and vision plans; wellness programs; flexible spending accounts;
- 401K retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility;
Railroad Retirement sickness and retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement.
Learn more about our benefits offerings .
Last updated : 2024-03-04
Salary : $23 - $31
