What are the responsibilities and job description for the Help Desk Manager position at Amyx, Inc.?
Amyx is seeking to hire a Help Desk Manager to support our DoD Office of the Inspector General (OIG) Information Technology Support Services (ITSS2) at the Mark Center in Alexandria, VA.
• Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications and applications developed or deployed under this contract.
• Serve as the first point of contact for troubleshooting hardware/software PC and printer problems.
Defense Ready, Defense Case Activity Tracking System (D-CATSe), Case Reporting and Information Management System (CRIMS), Microsoft 365, TeamMate
• BA/BS in technical/related field
• At least 5 years of experience
• Secret Clearance
• Certified as IAT Level I per DoD 8570.01-M guidance for baseline certifications.
• Ability to obtain a task order related computing environment system certification IAW DoD 8570.01-M guidance for computing
environment certifications as approved by agency IAWIP coordinator
• Experience using Microsoft Dynamics CRM
• Experience using NIPRNet and SIPRNet Systems, DoD Top Secret/SCI (JWICS) network
Must demonstrate proof of vaccination against Covid-19
Please contact talent@amyx.com with any questions!
Amyx is an Equal Opportunity employer. Amyx is committed to providing equal employment opportunity to all job seekers. Every qualified applicant receives focused consideration for employment and no one is discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status. In addition to federal law requirements, Amyx complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Equal Opportunity Employer- Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity. Amyx is an E-Verify employer.
Amyx proudly and proactively takes affirmative action to advance employment of individuals who are minorities, women, protected veterans and individuals with disabilities.
Physical Demands
Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. Most positions require ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential.
ID: 2022-3640
External Company Name: Amyx, Inc.
External Company URL: www.amyx.com
• Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications and applications developed or deployed under this contract.
• Serve as the first point of contact for troubleshooting hardware/software PC and printer problems.
Defense Ready, Defense Case Activity Tracking System (D-CATSe), Case Reporting and Information Management System (CRIMS), Microsoft 365, TeamMate
• BA/BS in technical/related field
• At least 5 years of experience
• Secret Clearance
• Certified as IAT Level I per DoD 8570.01-M guidance for baseline certifications.
• Ability to obtain a task order related computing environment system certification IAW DoD 8570.01-M guidance for computing
environment certifications as approved by agency IAWIP coordinator
• Experience using Microsoft Dynamics CRM
• Experience using NIPRNet and SIPRNet Systems, DoD Top Secret/SCI (JWICS) network
Must demonstrate proof of vaccination against Covid-19
Please contact talent@amyx.com with any questions!
Amyx is an Equal Opportunity employer. Amyx is committed to providing equal employment opportunity to all job seekers. Every qualified applicant receives focused consideration for employment and no one is discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status. In addition to federal law requirements, Amyx complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Equal Opportunity Employer- Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity. Amyx is an E-Verify employer.
Amyx proudly and proactively takes affirmative action to advance employment of individuals who are minorities, women, protected veterans and individuals with disabilities.
Physical Demands
Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. Most positions require ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential.
ID: 2022-3640
External Company Name: Amyx, Inc.
External Company URL: www.amyx.com
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