How much does a Help Desk Manager make in the United States? The average Help Desk Manager salary in the United States is $113,170 as of February 26, 2024, but the range typically falls between $99,977 and $127,783. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Help Desk Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Help Desk Manager Salary $87,966 US February 26, 2024
25th Percentile Help Desk Manager Salary $99,977 US February 26, 2024
50th Percentile Help Desk Manager Salary $113,170 US February 26, 2024
75th Percentile Help Desk Manager Salary $127,783 US February 26, 2024
90th Percentile Help Desk Manager Salary $141,087 US February 26, 2024
25% $99,977 10% $87,966 90% $141,087 75% $127,783 $113,170 50%(Median) Didn’t find job title? Click
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Check out Help Desk Manager jobs in Ashburn, Virginia

Help Desk Engineer

PJ Networks LLC - Charlottesville, VA

Help Desk Technician

Blue Rose Consulting Group, Inc. - Fort Belvoir, VA

What skills does a Help Desk Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Active Directory: Active Directory (AD) is Microsoft's proprietary directory service. It runs on Windows Server and enables administrators to manage permissions and access to network resources.

3.

Operating System: Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.

Customer Service 1.2%
Active Directory 0.2%
Operating System 0.14%
Others 98.46%

Job Description for Help Desk Manager

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description

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Career Path for Help Desk Manager

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Help Desk Manager, the upper level is Help Desk Senior Manager and then progresses to Help Desk Director.

Those that have already made the climb...
Nick Daffan, Executive Vice President and Chief Information Officer
Verisk Analytics, Inc. provides data analytics solutions to the insurance markets in the United States and internationally. The company provides predictive analytics and decision support solutions to customers in rating, underwriting, claims, catastrophe and weather risk, global risk analytics, and various other fields... More
Fiscal Year Ended in 2022
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Help Desk Manager salary varies from city to city. Compared with national average salary of Help Desk Manager, the highest Help Desk Manager salary is in San Francisco, CA, where the Help Desk Manager salary is 25.0% above. The lowest Help Desk Manager salary is in Miami, FL, where the Help Desk Manager salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Help Desk Manager, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
99977
127783
113170

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
105057
138686
120453
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Help Desk Manager in the United States. The base salary for Help Desk Manager ranges from $99,977 to $127,783 with the average base salary of $113,170. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $105,057 to $138,686 with the average total cash compensation of $120,453.
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For a real-time salary target, tell us more about your role in the four categories below.

99977
127783

 

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Skills associated with Help Desk Manager: Mobile Computing, General Office Software, Computer Troubleshooting, Escalation Management ...More

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Help Desk Manager Salary in United States
Help Desk Manager Salary Graph, Regional Distribution and Summary