upper level job

How much does a Help Desk Manager make?

As of March 01, 2025, the average annual salary for a Help Desk Manager in the United States is $117,311. Salary.com reports that pay typically ranges from $104,289 to $132,265, with most professionals earning between $92,433 and $145,881.

Help Desk Manager Salaries by Percentile
Annual
Salary
Monthly
Pay
Weekly
Pay
Hourly
Wage
75th Percentile $132,265 $11,022 $2,544 $64
Average $117,311 $9,776 $2,256 $56
25th Percentile $104,289 $8,691 $2,006 $50

Average Salary

25% $104,289 10% $92,433 90% $145,881 75% $132,265 $117,311 50%(Median) Didn’t find job title? Click
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How much does a Help Desk Manager make by hour, week, month, and year?

Salary.com provides you with accurate and diversified Help Desk Manager salary data based on specialized databases to help you get a fairer salary. Click the switch button below to see more details about Help Desk Manager hourly pay, weekly pay, monthly pay and so on.

Last Updated on March 01, 2025
Last Updated on March 01, 2025

How Does Experience Level Affect a Help Desk Manager's Salary?

An entry-level Help Desk Manager with less than 1 year of experience earns about $110,327. With 1-2 years of experience, the average salary increases to $110,923. For 2-4 years of experience, the pay typically rises to $112,315. Senior-level professionals with 5-8 years of experience earn around $113,905, and those with over 8 years of experience can expect an average of $116,881.

Levels Salary
Entry Level Help Desk Manager $110,327
Intermediate Level Help Desk Manager $110,923
Senior Level Help Desk Manager $112,315
Specialist Level Help Desk Manager $113,905
Expert Level Help Desk Manager $116,881
$110,327 0 yr
$110,923 < 2 yrs
$112,315 2-4 yrs
$113,905 5-8 yrs
$116,881 > 8 yrs
Last Updated on March 01, 2025
Entry Level 6%
Mid Level 5%
Senior Level 4%
Top Level 3%
Experienced 0%
View as graph
Last Updated on March 01, 2025

How much does salary of Help Desk Manager vary from city to city?

Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.

For example, as of March 01, 2025:
  • In San Francisco, CA, the average yearly salary for a Help Desk Manager is $146,638.
  • In New York, NY, the average annual salary is $137,019.
  • In Boston, MA, a Help Desk Manager earns $131,505 per year.

What is the salary trend of Help Desk Manager?

As of March 01, 2025, our research reveals a significant shift in Help Desk Manager compensation over the past six years. For example, the median salary increased from $126,739 in 2023 to approximately $125,832 in 2024. (For a detailed analysis of Help Desk Manager salary trends, click here.)

Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.

Average Annual Salary of Help Desk Manager Over Time

2020
$???
2021
$???
2022
$???
$126,739
2023
$125,832
2024
$125,066
2025
2026
$???
Last Updated on March 01, 2025
2020
$???
2021
$???
2022
$???
2023
$126,739
2024
$125,832
2025
$125,066
2026
$???
Last Updated on March 01, 2025

Help Desk Manager Salary by Year

Year Average Annual Salary
2020 View More
2021 View More
2022 View More
2023 $126,739
2024 $125,832
2025 $125,066
2026 View More
Last Updated on March 01, 2025

Job Openings of Help Desk Manager

Salary.com job board provides millions of Help Desk Manager information for you to search for. Click on search button below to see Help Desk Manager job openings or enter a new job title here.

Based on HR-reported data: a national average with a geographic differential
Base Salary 67.5%
Bonuses 4.8%
Social Security 5.5%
401k/403b 3.0%
Disability 1.4%
Healthcare 4.8%
Pension 3.9%
Time Off 8.9%
Core Compensation
Core Compensation Median % of Total
Base Salary $117,311 67.5%
Bonus $8,356 4.8%
Value of Benefits
Core Compensation Median % of Total
Social Security $9,613 5.5%
401K/403B $5,278 3.0%
Disability $2,513 1.4%
Healthcare $8,352 4.8%
Pension $6,786 3.9%
Time Off $15,467 8.9%
Total Compensation $173,676 100%
Core Compensation is based on averages for this job and does not reflect personal factors used to determine your projected salary range.
Value of Benefits indicates the employer's expected contribution and paid time off.
Last Updated on March 01, 2025

What are the salaries of a Help Desk Manager with different levels of education?

Salaries for Help Desk Manager with a High School Diploma or Technical Certificate

According to our 100% employer reported salary sources the median salary for a Help Desk Manager with a Bachelor's Degree is $109,929 - $117,561. Please try our salary wizard to explore how other factors like location, Years of experience and number of direct reports can impact your base pay and bonus.

Help Desk Manager Salaries by Degree Level

Last Updated on March 01, 2025
Typical Education for Help Desk Manager
Degree Level % of user with this level of education
No Diploma 1.5%
High School 22.0%
Associates 19.9%
Bachelors 45.7%
Masters 10.9%
Typical Education for Help Desk Manager
No Diploma 1.5%
High School 22.0%
Associates 19.9%
Bachelors 45.7%
Masters 10.9%
view as table

Help Desk Manager Salaries by Degree Level

Last Updated on March 01, 2025

What Am I Worth?

FAQ about Help Desk Manager

1. What is the average salary of a Help Desk Manager?

The average annual salary of Help Desk Manager is $117,311. In case you are finding an easy salary calculator, the average hourly pay of Help Desk Manager is $56; the average weekly pay of Help Desk Manager is $2,256; the average monthly pay of Help Desk Manager is $9,776.

2. Where can a Help Desk Manager earn the most?

A Help Desk Manager's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Help Desk Manager earns the most in San Jose, CA, where the annual salary of a Help Desk Manager is $147,225.

3. What is the highest pay for Help Desk Manager?

The highest pay for Help Desk Manager is $145,881.

4. What is the lowest pay for Help Desk Manager?

The lowest pay for Help Desk Manager is $92,433.

5. What are the responsibilities of Help Desk Manager?

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

6. What are the skills of Help Desk Manager

Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.)

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.)

Active Directory: Active Directory (AD) is Microsoft's proprietary directory service. It runs on Windows Server and enables administrators to manage permissions and access to network resources.

3.)

Operating System: Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.

About Our Data

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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The average salary for a Help Desk Manager is $117,311 per year in the United States, updated at March 01, 2025.
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