The salary of a Help Desk Manager in the United States varies depending on several factors, including experience, location, education level, marketing trend and company sizes.
As of March 01, 2025, the average annual salary for a Help Desk Manager in the United States is $117,311. Salary.com reports that pay typically ranges from $104,289 to $132,265, with most professionals earning between $92,433 and $145,881.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $132,265 | $11,022 | $2,544 | $64 |
| Average | $117,311 | $9,776 | $2,256 | $56 |
| 25th Percentile | $104,289 | $8,691 | $2,006 | $50 |
An entry-level Help Desk Manager with less than 1 year of experience earns about $110,327. With 1-2 years of experience, the average salary increases to $110,923. For 2-4 years of experience, the pay typically rises to $112,315. Senior-level professionals with 5-8 years of experience earn around $113,905, and those with over 8 years of experience can expect an average of $116,881.
| Levels | Salary |
|---|---|
| Entry Level Help Desk Manager | $110,327 |
| Intermediate Level Help Desk Manager | $110,923 |
| Senior Level Help Desk Manager | $112,315 |
| Specialist Level Help Desk Manager | $113,905 |
| Expert Level Help Desk Manager | $116,881 |
| Entry Level | 6% |
| Mid Level | 5% |
| Senior Level | 4% |
| Top Level | 3% |
| Experienced | 0% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of March 01, 2025, our research reveals a significant shift in Help Desk Manager compensation over the past six years. For example, the median salary increased from $126,739 in 2023 to approximately $125,832 in 2024. (For a detailed analysis of Help Desk Manager salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Help Desk Manager information for you to search for. Click on search button below to see Help Desk Manager job openings or enter a new job title here.
Here are companies hiring for Help Desk Manager and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $117,311 | 67.5% | ||
| Bonus | $8,356 | 4.8% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $9,613 | 5.5% | ||
| 401K/403B | $5,278 | 3.0% | ||
| Disability | $2,513 | 1.4% | ||
| Healthcare | $8,352 | 4.8% | ||
| Pension | $6,786 | 3.9% | ||
| Time Off | $15,467 | 8.9% | ||
| Total Compensation | $173,676 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| No Diploma | 1.5% |
| High School | 22.0% |
| Associates | 19.9% |
| Bachelors | 45.7% |
| Masters | 10.9% |
What Am I Worth?
The average annual salary of Help Desk Manager is $117,311. In case you are finding an easy salary calculator, the average hourly pay of Help Desk Manager is $56; the average weekly pay of Help Desk Manager is $2,256; the average monthly pay of Help Desk Manager is $9,776.
A Help Desk Manager's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Help Desk Manager earns the most in San Jose, CA, where the annual salary of a Help Desk Manager is $147,225.
The highest pay for Help Desk Manager is $145,881.
The lowest pay for Help Desk Manager is $92,433.
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Active Directory: Active Directory (AD) is Microsoft's proprietary directory service. It runs on Windows Server and enables administrators to manage permissions and access to network resources.
Operating System: Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.
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