What are the responsibilities and job description for the IT Support Specialist II position at Anaconda?
Role: IT Support Specialist II
Reports to: Director, IT
Department: Infrastructure
Location: Austin, TX (Hybrid)
Job Type: Full Time, Exempt
Help us Shape the Future of Data
Anaconda is the world’s most popular data science platform. With more than 21 million users, the open source Anaconda Distribution is the easiest way to do data science and machine learning. We pioneered the use of Python for data science, champion its vibrant community, and continue to steward open-source projects that make tomorrow’s innovations possible. Our enterprise-grade solutions enable corporate, research, and academic institutions around the world to harness the power of open source for competitive advantage and groundbreaking research.
Anaconda is seeking people who want to play a role in shaping the future of enterprise machine learning, and data science. Candidates should be knowledgeable and capable, but always eager to learn more and to teach others. Overall, we strive to create a culture of ability and humility and an environment that is both relaxed and focused. We stress empathy and collaboration with our customers, open-source users, and each other.
Here is why people love most about working here: We’re not just a company, we’re part of a movement. Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way.
Summary
Anaconda is seeking a talented IT Support Specialist to join our rapidly-growing company. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science and machine learning.
What You’ll Do:
- User account management
- Manages systems imaging
- Manages device provisioning
- Manages software installations and updates
- Technical onboarding and offboarding of employees
- Answer, evaluate, and prioritize incoming requests for assistance with hardware, software, and all other end user issues
- Keep ticket data up to date in tracking system
- Oversee computer equipment inventory and maintenance
- Train users in appropriate use of hardware and software equipment
- Provide assistance and troubleshoot A/V and video conferencing equipment
- Collaborate with the IT Team on special projects as necessary
- Troubleshooting and research of end user equipment and LAN, and specific server based tech issues as assigned
What You Need:
- 1-3 years of experience
- Good experience with end user support, employee technical onboarding/offboarding, inventory management, server maintenance
- Experiencing interfacing with internal customers daily
- Experience maintaining excellent internal customer relationships
- Experience with Linux, Windows, and mac OS or any combination thereof
- Experience with mobile device troubleshooting
- Excellent customer service skills
- Experience with mdm and inventory management
What Will Make You Stand Out:
- Previous experience with managing server operating systems and virtualization
- Working knowledge of containers (docker or kubernetes)
Why You’ll Like Working Here:
- Unique opportunity to translate strong open source adoption and user enthusiasm into commercial product growth
- Dynamic company that rewards high performers
- On the cutting edge of enterprise application of data science, machine learning and AI
- Collaborative team environment that values multiple perspectives and clear thinking
- Employees-first culture
- Flexible working hours
- Medical, Dental, Vision, HSA, Life and 401K
- Health and Remote working reimbursement
- Paid parental leave - both mothers and fathers
- Pre-IPO stock options
- Open vacation policy and monthly company days off known as Snake Days
- 100% remote and flexible working policy – we embrace this fully through how we operate as a company.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.