What are the responsibilities and job description for the Client Services Associate position at Analytical Biological Services?
Description
Assist with client needs and collaborate with the client, Director of Client Services, and the Laboratory, to determine ideal solutions while they have active projects at ABS.
• Assist with the management and updates for production jobs and long term projects.
• Attend weekly Biospecimen Update Meetings.
• Assist with vendor PO questions and updates. , such as VWR
• Manage and track jobs requiring client materials to be sent to ABS.
• Assist with requests and BSRF/Service form entries within Netsuite.
• Perform Satisfaction checks on jobs after they have been shipped..
• Work directly with Director of Client Services on various improvement projects for the Client Service area.
• Potential to help assist in other departments, including Business Development, or Laboratory Production.
• Adhere to all SOPs and Work Instructions.
Requirements
Education: A BS/BA or higher degree in biological sciences or related work experience.
Language Skills:
o Fluent in English
o Strong Oral and Written Communication Skills
o Excellent Grammatical Skills
o Good questioning and listening skills
Mathematical and Analytical Skills:
o A basic understanding of arithmetic and elementary algebra
o Ability to calculate percentages and create and interpret simple graphs
o Strong problem-solving ability
Team Work Skills
o Willing to work with others within all departments, to ensure a teamwork environment for ABS.
Computer Skills:
o Effective use of the internet for research
o Basic proficiency in MS Outlook, MS Word, MS Excel, and MS PowerPoint
Organizational Skills:
o Ability to prioritize and manage details of multiple projects simultaneously
o Effective time management and scheduling (calendar)
o Effectively manage a high volume of email without compromising key responsibilities