Support Specialist

Analytical Resource Laboratories (ARL) is a third-party contract laboratory specializing in microbiological and chemical testing of food, cosmetics, and dietary supplements. ARL has been offering analytical testing services for 23 years. We are looking for a team member with experience in microbiology and business relations or closely related fields, who is highly motivated, has great desire to learn, a quick learner, competent, meticulous, tech-savvy with excellent communication and organizational skills, personable, and proactive individual who is willing to wear multiples hats and embrace a "can-do" attitude to join our laboratory.

Our team is seeking a team player who can thrive in a fast-paced and high pressured work environment to join our robust, hardworking, intelligent, responsible, adaptive, positive, accountable, and amazing team! The successful candidate has the drive to thrive in a fast-paced, high pressured work environment. This is an excellent entry-level position for graduates in a relevant field of science who wish to gain valuable experience and grow professionally in a third-party laboratory industry. 

JOB DESCRIPTION:

While working closely with and under the supervision of the Laboratory Manager, you will be responsible for the following primary duties and responsibilities:

• Assist in processing samples and perform routine and high-level laboratory testing
• Classify and label samples, according to established protocol
  
• Maintain proper laboratory records
  
• Complete sample preparation and testing in a timely manner, according to approved SOP’s and correct techniques
• Accountable and responsible for proper laboratory practices
• Demonstrate knowledge and increase training and experience in maintaining analytical instruments
• Comply with ALL ARL workplace policies, procedures, and health and safety regulations
• Clean and sterilize laboratory workspace and equipment
• Provide support for lab-specific waste management
• Maintain laboratory cleanliness at all times
• Communicate the status and any issues regarding assigned testing verbally and in writing
• Adhere to all GLP, GMP, and ISO regulations as they pertain to the position’s functions and duties
• Document all activities, results, and report back to supervisor
• Report work progress and state of preparation for testing
• Stay informed with the latest industry trends, techniques, and best practices
• Successfully complete all training, including skills and proficiency testing, within required timeframe
• Complete special projects as assigned

You will also be responsible for the following courier duties:

• Serve as a professional customer representative for ARL
• Follow assigned pickup and delivery routes
• Follow traffic regulations and ARL policies and procedures in performing duties
• Assist with sample management whenever necessary
• Perform general data input
• Pick up samples from clients between approximately 1:00 p.m. and 5:00 p.m.

While performing your courier duties, you will be tasked with the following:

• Scouting for potential clients when the opportunity arises
• Perform "cold-contacting" tactics in areas along your day-to-day courier pathways
• Visit and interact with current clients in a way that would strengthen the relationship between them and ARL

Other administrative support duties:

• Assist with office or clerical duties, if needed and assigned.

JOB REQUIREMENTS AND EXPECTATIONS:

• Able to converse fluently in English, verbally and in writing.
• Valid Driver’s License
• Good driving record
• Ability to skillfully adapt to changing demands
• Competency in industry-specific or industry-related laboratory techniques and procedures
• Be able to lift at least 50lbs.
• Able to work within a schedule that allows for testing to be completed and reported on time
• Available to work 5 days a week, including weekends as assigned by supervisor
• Available to work weekends
• Good understanding of laboratory information systems and laboratory equipment
• Abide by ARL’s drug testing, background check, and drug-free policies.
• Follow work schedule and attendance/time off requirements.
• Comply with ARL’s values and workplace policies
• Communicate professionally with team members and leadership to resolve any issues.
• Contribute to a positive and ethical work environment
• Ability to work calmly and effectively under pressure
• Follow established and proper procedure for conflict resolution
• Able to handle fast-paced, high-pressured work demands with confidence and professionalism
• Demonstrate success in being a team player
• Successful completion of all proficiency testing, administrative and HR trainings, and onboarding procedures

REPORTS TO:

• Supervisor
• Lab Manager

HIRING REQUIREMENTS:

The candidate should demonstrate the following background, skills, abilities, and qualities, and availability:

• Minimum Education: High school diploma, and minimal laboratory experience
  
• Clear understanding of the importance of maintaining a clean workspace by following approved procedures and laboratory regulations for testing, health, and safety.
• Critical and analytical thinker
• Fluency in English is required
• Must live within 50 miles of location
• Strong attention to detail
• Responsibility and accountability
• Strong work and professional ethics
• Excellent communication
• Team player
• Able and willing to work required schedule, including weekends as assigned 
• Commitment to and history of compliance with rules, procedures, policies, and regulations
• Able to skillful and professionally adapt to changing scheduling and procedural demands
• ARL does not offer work sponsorship for foreign workers. All individuals offered position must have U.S. work authorization in order to be employed.

COMPENSATION RATE DEPENDENT ON RELEVANT INDUSTRY EXPERIENCE

ABOUT ARL

Analytical Resource Laboratories LLC is a third-party quality testing laboratory in the food, cosmetics, dietary supplements, and pharmaceutical industry. It was established on January 1, 2000. In 2015, ARL partnered with Tentamus North America, Inc., a network of laboratories headquarter in Germany, to form International Contract Laboratories, LLC. We celebrate 22 years of serving the industry. We offer microbiology and chemistry testing services, as well as method development, to manufacturers, retailers, raw material providers, and even consumers. On June 1, 2021, ARL acquired EuTech Scientific Services, Inc. ARL laboratories are located in Utah, Arizona, Florida, and New Jersey. We continue to grow and expand to serve our partners across the United States.
ARL’s motto of “Doing it right, on time, every time,” not only means executing the right work to produce quality results professionally but doing what is right legally, morally, and ethically. Our greatest strength is in walking the moral high ground that drives our work, relationships, character, and leadership. They are reflected in the way we build our success and in the way we treat each other and our colleagues in the business, even our competitors. Doing it right is what sets us apart.

VISION

“To be the best quality lab in the industry founded on a championship culture of leaders who inspire good and elevate life wherever we go, doing what we exist to do”

MISSION

We exist to provide experience, professionalism, and value in world-leading analytical testing services at the highest level of integrity, reliability, timeliness, and accuracy by the best and greatest people. 

VALUES 

Experience: We stand for the highest level of performance, proficiency, and drive because ...

… we perfect our craft and seek learning anywhere, anytime.

… we don’t just avoid errors; we achieve excellence.

… we state our intentions and take deliberate actions.

… we embrace change and better ways of thinking.

This is how we do it right.

Professionalism: We manifest total commitment to doing our absolute best because …

… we exercise integrity, honesty, and transparency.

… we are effective, accountable, and reliable.

… we demonstrate that leadership is an active choice, not a passive position. 

… we deliver accuracy and quality in all our work.

… we take ownership of our stewardship.

This is who we are.

Value: We empower ourselves to bring value to those whose lives we impact by …

… building bridges of partnerships and service.

… inspiring moral discipline and character.

… creating authentic chemistry in our relationships.

… elevating the world through the results of our work.

The world is a better place because we are here. 

OUR WORK

We often hear the phrase “Don’t overpromise and under-deliver.” We do not make promises we cannot keep and represent what we aren’t. ARL is committed to truth and honesty. In our partnerships, our on-time timeline is driven by professional ethics to do the right work to produce correct results. We strive to fulfill the quality needs of our partners by setting reasonable expectations and realistic results. In our journey with our team, we do the same. No, we do not overpromise and under-deliver. Our goal is to deliver the unexpected. We set performance standards and realistic expectations for growth from advancement to progression. When you grow, we grow. When you perform, we deliver. We want you to trust that we will take your needs seriously without sacrificing integrity. It is the same conviction we take to our partners. There is no double standard.

OUR RELATIONSHIPS

When we say we care, we actually do something about it. We personally care about our success and how we serve yours. ARL is available for our partners as best as humanly possible, but we are present any time for our people. We make people care our priority, personally and inherently. Our commitment to long-lasting relationships started long before you joined our team. This is not just business for us; it is who we are. Doing it right and doing what is right are our creed to build a better everything for you and for the ARL family.

OUR CHARACTER

ARL’s team is hand-picked. Our team is a team of abundant thinkers. We think big. We think plenty, not empty. The strength of our performance comes from an attitude of gratitude and a marathon of moral altitude. Non-abundant thinkers don’t last. Our identity in the profession go hand in hand with our core values. While the work that we do are founded on expertise, knowledge, proficiency, and experience, we stake our professional dealings on integrity, charity, respect, and all that is ethical, right, and true. Our people strive to exemplify a higher standard and choose to take the better path. This means we do not sacrifice long-term relationships for short-term gains. We do not seek to win at any cost.. Rather, we seek to do it right by our people, our partners, and our planet. At ARL, we understand the importance of never burning a bridge. (We never know when we might have to cross that bridge again.) It is reflected in our external behavior and practices in developing trust in our professional and personal relationships within our team, with our partners, and with our community.

OUR LEADERSHIP

We seek to build a team of leader-leaders. Our goal is to give you the tools to be technically competent so that we can trust you to actively and effectively deliver results at the level we seek to achieve. More importantly, we want you to be able to embrace your stewardship and take your place in our team so that you can achieve a sense of meaning and purpose in your work. Leader-leaders don’t wait for growth to happen. Leader-leaders bring stability to chaos. They seek out weaknesses and turn them to strengths. They don’t sit in the cart as someone else pushes and pull to the finish line. They put their shoulders to the wheel because they can and because they will. Leader-leaders at ARL make things happen. Leader-leaders keep a positive eye on possibilities and opportunities to grow our work, our relationships, our character, and our potential for leadership. 

We treat fumbles and tumbles as opportunities to become stronger than we were the day before. Our focus is on building, maintaining, and supporting a team that does it right, on time, every time, and delivering the unexpected. This is the cornerstone of who we are.

If you resonate with our philosophy, we just might be the lab for you. Send us your application.