Card Analyst

ANB Bank has financial strength embodied in over $3 billion in assets and ranks in the top 8% of banks nationwide by size and is a true community bank with an unwavering commitment to excellence. The bank helps each of its communities prosper through investment, sponsorship, philanthropy, and employee volunteerism. It is a passion ANB has for banking that makes the difference. 

ANB Bank hires individuals who provide excellent customer service and build meaningful relationships with our customers and within our communities. ANB is committed to rewarding our team members who strengthen our company and culture. ANB offers competitive compensation and a comprehensive benefits package for this position.

• Hiring Pay Range: $20.00 - $23.00 per hour
  • This position may be eligible to receive an additional $1.00 per hour if approved for the Spanish Communication Assistant Program.

Health & Wellness Benefits (Subject to Eligibility Requirements) 

• Minimum 4 Weeks of Paid Time Off (PTO)
• 11 Paid Holidays
• Medical, Dental, and Vision Insurance 
• Health Savings (HSA), Flexible Spending (FSA), and dependent care spending accounts 
• Company provided Life, AD&D, and Disability Insurance with supplementation options 
• 401(k) plan with discretionary company match and profit sharing 
• Discretionary annual bonus and employee referral incentives
• Employee Assistance Program (EAP) 
• Tuition Reimbursement Program 
• Spanish Communication Assistant Program Incentive
• Employee banking products 

Summary 

• Help customers fight fraudulent debit card charges, stand up to improper merchant charges, and fight for ANB to recover invalid ACH and debit transactions.  Investigate suspicious debit card and ACH transactions, working with the Fraud and BSA departments.  Analyze trends in fraudulent charges to help protect the banks customers.

Essential Duties and Responsibilities 

• Performs daily tasks as necessary and as assigned by the Card Services Supervisor and/or Operations Officer, to include, but not limited to:
  • Dispute investigations & processing;
  • Customer interviews via outbound calling;
  • Transactional and access monitoring;
  • Assisting internal and external customers;
  • Debit card and related product maintenance.
• Refers completed fraud cases to the Fraud and/or BSA Department to meet regulatory compliance.
• Learn compliance rules like Regulation E, Visa Rules and Nacha Rules and meet required deadlines for reporting disputed charges.   Learn other regulations and Bank policies and procedures related to the position. 
• Develop and maintain a working comprehension of all department tasks and workflows.
• Maintain and deliver quality of service as defined by department standards.
• Build a thorough knowledge of bank’s BSA, CIP, Reg. CC, and ID Theft Prevention Program, procedures and processes.
• Maintains strong PC and software skills (including Windows, Excel and Word) and an aptitude for learning bank systems.
• Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, as well as knowledge and consistent compliance with other banking regulation and Bank policies and procedures related to the position.
• Possesses strong oral and written communication skills.
• Supports the company’s mission/vision/values.
• Other duties may be assigned.

Experience & Education 

• Minimum 3 years of experience and/or training
• Preferred four-year college or university program or certificate, or equivalent combination of education and experience.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Work Schedule:  Monday - Friday, 8-hour shift between 8:00am - 6:00pm

Equal Opportunity Employer / Affirmative Action / Minorities / Female / Disabled / Veteran

ANB Bank is committed to providing Equal Opportunity in Employment. The Bank is continually trying to improve recruitment, employment, development and promotional opportunities for its employees. Our selection decisions are based on job-related factors and not on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, veteran status, pregnancy, marital status, genetic information, gender identity, or any other status protected by federal, state, or local law. 

ANB Bank complies with the Equal Pay for Equal Work Act.  ANB Bank requests that Applicant not disclose its wage rate history to ANB Bank.  If ANB Bank for any reason comes into possession of Applicant’s wage rate history, ANB Bank will not rely on it in determining a wage rate. ANB Bank requests that applicant not provide information on age, date of birth or graduation date from any academic institution, including on resumes. 

Anticipated Date of Application Window Closure: 05/19/2024 (or until filled)