What are the responsibilities and job description for the Customer Service Representative II position at AnDek Staffing Services?
Job Description
We are seeking an experienced Customer Service Representative to join our team who has previous experience working with government contracts. In this role, you will be responsible for providing exceptional customer service to our clients, who are primarily government agencies and contractors. You will be required to maintain a positive relationship with clients, respond to inquiries, provide information about products and services, and assist with any issues or concerns that may arise. Additionally, you will work closely with our sales team to ensure that our customers receive the best possible service.
ESSENTIAL DUTIES – other duties may be assigned
- Act as the primary point of contact for government agency and contractor clients, providing timely and accurate responses to inquiries, concerns, and requests for information
- Work with clients to resolve any issues or problems they may encounter, escalating issues to the appropriate department as necessary
- Maintain accurate and up-to-date records of all customer interactions, including communication history, issues, and resolutions
- Collaborate with our sales team to ensure that our customers receive the best possible service
- Stay up-to-date on industry regulations, compliance requirements, and changes in government contract requirements
- Proactively communicate with clients to identify opportunities for upselling and cross-selling products and services
- Develop and maintain positive relationships with clients, focusing on building long-term partnerships and increasing customer loyalty
EDUCATION AND/OR EXPERIENCE REQUIRED
- High school diploma or equivalent required; bachelor's degree preferred
- 2 years of experience in customer service or related fields, with experience working with government contracts
OTHER SKILLS AND ABILITIES
- Strong communication skills, both written and verbal
- Excellent problem-solving and conflict-resolution skills
- Ability to work independently and collaboratively with cross-functional teams
- Strong attention to detail and organizational skills
- Proficiency in Microsoft Office and customer relationship management (CRM) software
- Ability to pass a background check and obtain necessary government security clearance as required by clients
Company Description