Customer Service Representative II

Position: Customer Service Representative I

The Customer Service Representative key responsibilities are:

• Answering incoming calls
• Using active listening skills to identify clients’ needs and following company scripts for booking calls and cross booking services if applicable
• Sending the right technician to the right call
• Keeping in touch with technicians regarding anticipated timing of calls
• Giving appointment reminder calls
• Working closely with the service manager to address any issues
• General filing and office duties
• Following all team rules, code of conduct and employee handbook

Ideally, we’d like to see:

• 1 year Service Titan Experience (preferred)
• 2 years in Customer Service
• A strong understanding of the local NWA area

This role is for you if...:

• You are a team player
• You are eager to learn

About the Company:

Anderson is an HVAC contractor specializing in new construction, remodeling and service work in Northwest Arkansas.

At Anderson, we’re big on building connections - we’re known locally for our quality work and strong relationships: with our customers, our community, and with each other.

We encourage and reward hustle, humility, and long-term thinking. It is our belief that every role in our ecosystem, when done with expertise, care and excellence, is a profession of honor.

We are committed to increasing pathways to prosperity for everyone who works with us. We take pride in what we do, and prioritize the financial and personal wellbeing of those that work within our ecosystem:

Anderson is a fast-growing company with a lot of personal growth opportunities. We pride ourselves on having a close-knit team of people who are leaders in the industry. We recognize top talent and provide pathways to prosperity for those willing to put in the work ensuring we actively promote from within. If you’re looking to grow personally and professionally, this is a great opportunity for you.

Everything we do, we do with keeping our core values of HOME close to our heart:

Hardworking - Good things come to those who work hard and don’t give up! We believe in continually setting higher standards.

Operate with Honesty & Integrity - We believe in doing the right thing even when no one is watching. We speak with truthfulness and sincerity, acting with honesty and fairness.

Make a habit of following through - You are what you do, not what you say you’ll do. We are committed to results, by being accountable through completion.

Everyone over the individual - we believe in fostering community and caring personally, by finding the opportunity to make a difference for other people.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Springdale, AR 72762: Reliably commute or planning to relocate before starting work (Required)

Language:

• Spanish (Preferred)

Work Location: One location

Salary : $17 - $20