General Manager - KC, MO

Job Summary:

The General Manager has the overall responsibility for directing the daily operations of their Andy’s store in support of the Mission, Values and Culture while role modeling Andy’s Standard of Excellence and taking complete ownership of their store.  The General Manager ensures compliance with company standards in all areas of operations to include but not limited to: product preparation and delivery, customer service, facilities maintenance and financial accountability. This role accomplishes these objectives by actively selecting, training, and coaching the talent to achieve key results in Custard, Crew, and Customers.

To be considered for this position you must be at least 18 years of age and have at least 2 years of management experience, quick service preferred.

Benefits for Full Time Employees (30 hours/week):

• Health, Vision, and Dental Insurance
• Principal Life Insurance
• Pet Insurance
• 401K with 4% Matching
• Dependent Care FSA
• Paid Time Off

Essential Duties and Responsibilities:

Custard:

• Monitor custard quality and ensure fresh every hour
• Responsible for all store operations, foster a “run it like you own it” mentality
• Responsible for all orders including adjusting pars during season changes and completing inventories
• Execute store operations during scheduled shifts including store opening and closing duties
• Ensures that all health and safety regulations are being followed
• Follow and reinforce Andy’s operational policies and procedures
• Completes designated Food Safety and Training programs as prescribed

Crew:

• Responsible for driving key performance indicators, sales and transaction growth, and overall profitability of the store
• Coach, teach, train and develop subordinates to prepare for promotion opportunities
• Constantly communicate with District Manager and Andy’s home office as appropriate
• Perform all day-to-day tasks that is asked of our store crew
• Manage vendors and vendor relationships
• Responsible for all communications within the store, including e-mails, phone calls, etc., and ensuring timely response to all inquiries
• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard
• Drive the implementation of company programs by developing action plans and directly motivating and instructing the store crew to implement them
• Manage with the integrity, honesty, and knowledge that promote the culture, values, and mission of Andy’s Frozen Custard
• Plan and communicate appropriate responsibilities and practices to crew members to ensure smooth flow of operations
• Schedule and lead store management meetings. Attend district, regional, and company meetings
• Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement
• Monitor and manage store staffing levels, and recruit as needed, according to current shift count needs
• Execute store operations, achieving maximum operational efficiency during scheduled shifts including store opening, shift change, closing, daily, weekly.
• Interview, hire, onboard, and follow training programs and progress
• Communicate clearly, concisely, and accurately in order to ensure effective store operations
• Accurately forecast, schedule, and execute the labor model as designed
• Hold one on ones, holding crew accountable and manage progressive discipline when necessary
• Perform all cleaning duties expected of store crew, as well as power washing outside concrete
• Build positive and professional relationships with store crew, leading by example
• Follow and reinforce Andy’s Dress Code and Personal Appearance Policy of all staff
• Meet or exceed unit level key performance indicators
• Passes audits and inspections
• Ensure all vendor orders are accurate and complete
• Evaluate the best position for team members to be in highest level of service (runner, walk up, etc.)

Customer:

• Display a “customer comes first” attitude by training and holding crew accountable for delivering legendary customer service
• Use B.L.A.S.T. to handle customer complaints and discuss reconciliation with store crew
• Involved in local store marketing, attends off site activities as directed
• Drives customer-focused culture by serving as a role model in resolving serious customer issues and training crew to meet or exceed customer service standards.
• Coaches, drive excellence, recognize and hold their crew accountable around core operational procedures through the use of Company systems.
• Ensures that food safety standards are met through direct observation as well as follow up on food safety audit results.
• Ensures that their management teams are properly trained through Servsafe, TAPS, or State approved equivalence.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job.  They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education and Experience Requirements:

• Must have a minimum of 2 years of proven management experience in the food service industry
• Must be 18 years of age

Knowledge/Skills/Abilities:

• Must pass criminal background check
• Must have reliable transportation to and from work
• Work a minimum of 45-50 hours per week, have open availability; available by phone 24 hours per day, 7 days per week
• Work 3-4 closing shifts per week, in addition to day shifts
• Can manage cash according to cash handling and banking policies
• Must be able to work late nights, weekends, as well as some holidays including but not limited to memorial day, labor day, 4^th of July, and Easter
• Complete training in all areas of store within designated amount of time
• Complete all required tasks on Andy’s training modules, and continue ongoing education on training
• Must be able to manage effectively in a fast-paced environment
• Must be able to take direction and delegate responsibilities
• Must be able to use touch sensitive POS System tablet
• Ability to maintain the Andy’s culture/values at all times, even during moments of high stress

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