What are the responsibilities and job description for the Front Office Supervisor position at Angad Arts Hotel?
Welcome to Angad Arts Hotel! AAH is a fresh hospitality experience that embraces creativity in our guests and our local arts community. The hotel features 146 artfully designed guest rooms including 38 suites. Located in the Grand Center Arts District, the hotel is conveniently accessible to theater, music galleries, restaurants and nightlife.
JOB DUTIES AND RESPONSIBILITIES
- Monitors daily status of rooms, rates, discount rates and packages
- Maintains current list of available rooms for walk situations
- Coordinates blocking of rooms for groups
- Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
- Communicates hotel's unique design elements for effective storytelling
- Reviews guest satisfaction results and property audits to identify areas of improvement
- Drives Front Desk Upsell Program to assist in maximizing hotel revenue
- Solicits employee feedback and utilizes an "open door" policy
- Ensures staff communicates effectively with other hotel departments
- Maintains productive relationship with Valet Parking provider
- Ensures prompt and courteous service to guests
- Pre-registers guests according to standards
- Monitors/maintains employee schedule
- Monitors and ensures VIP arrivals are executed to highest standard
- Keeps track of rooms to ensure accurate status and readiness for check-in
- Interacts positively and professionally with guests to resolve issues
- Other duties as assigned.
EDUCATION AND EXPERIENCE
- Front Desk operations experience
- High School Diploma/GED
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of hotel Front Desk operations
- Basic math skills
- Ability to communicate effectively verbally and in writing
- Ability to exceed expectations of guests and team members
- Excellent time management skills
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekends as needed
Education:
- Associate (Preferred)
Experience:
- Hotel Experience: 2 years (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person
Salary : $18
