Strategic Accounts Specialist

We're looking for a Strategic Accounts Specialist to join our team.  If you're a sales professional passionate about supporting dental and orthodontic practices and helping them succeed, this role is for you!

You'll provide both in-person and virtual guidance to drive the adoption of Angel Aligners, working closely with our customer support and clinical teams. From onboarding to ongoing education, you'll be a key partner in ensuring smooth and successful aligner treatments.  

Supervisory Responsibilities:

• None

Some Essential Functions, Duties & Responsibilities:

• Provide customized in-person and virtual product training, along with clinical support, to large groups, tailored to their experience level with clear aligners.
• Promote the adoption of Angel Aligners to providers with little to no experience and increase utilization among experienced providers by leveraging a range of sales, marketing, and education strategies.
• Organize and lead customer events, such as Dinner & Learn sessions, with a focus on providing education and clinical support.
• Build and maintain strong relationships with key partner contacts via in-field activity. 
• Diagnose and resolve product and/or clinical challenges for customers, including common orthodontic practice IT troubleshooting (firewall, I/O scanner integration, windows applications, network performance).
• Oversee sales activities for assigned territory, meeting/exceeding quarterly sales targets and MBO's.
• Execute effective territory management by developing call cycles, using data and reports to identify high -priority segments and targets, and maintaining regular communication on territory activity through standard reporting.
• Establish feedback loops to ensure our customers' voices are heard in product development, sales, integration process/support, marketing and relevant cross-functional teams.  
• Develop a deep understanding of clinical aligner mechanics to effectively support customers, while staying informed about current trends and advancements in aligner therapy.   

Travel Requirements:

• This position requires approximately 50% travel (including overnight travel)
• Must have a valid driver's license, safe driving record, and maintain auto insurance coverage
• Expectations are to be in the field 10-12 days per month
• Travel outside of the assigned territory may be occasionally required
• Attend key industry and corporate events

Required Skills & Abilities:

• Excellent verbal and written communication skills, including live presentations
• Proficiency in consultative selling with knowledge of the Challenger technique or related method preferred
• Deep understanding of orthodontic practice operations and team dynamics
• In-depth knowledge or experience of orthodontic mechanics via aligner therapy
• Advanced computer skills, including Microsoft Office and knowledge of 3D orthodontic treatment planning software programs
• Strong analytical and creative problem-solving skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills with attention to detail

Education and Experience:

• Minimum of a combined 5 years of prior sales and/or field-training experience with an orthodontic manufacturer or working as a team lead in an orthodontic or dental practice

• Previous experience working in or with a Dental Support Organization (DSO) is preferred

• Experience working in a start-up environment preferred
• BS/BA or equivalent experience required, preferably in healthcare, technology, or business-related field

• Experience presenting at tradeshows or customer-specific events

Physical Requirements:

• Regularly communicate with others to exchange information by phone, email or virtual meetings
• Visual ability to detect differences among colors including shades of color and brightness
• Must be able to travel
• Must be able to lift 20 pounds
• This role will require the ability to work on a computer at a desk for prolonged periods, as well as the ability to stand for prolonged periods working convention booths