What are the responsibilities and job description for the Client Success Representative position at Angi?
What You'll Do:
- The Client Success Representative manages the relationship between the Pro’s and Angi through sales and retention methods
- Oversee various aspects for overall account management. This includes but not limited to; strategy, Pro product adoption, contracts, pricing, billing and overall customer inquiries and service issues
- Partner with Pro’s to maintain and enhance advertising solutions
- Drive revenue through successful sales account management through upsell, cross-sell and renewal opportunities
- Completion of daily call and task metrics – mixture of inbound/outbound calls
- Displays a genuine curiosity for customers and a passion for expansion
What We're Looking For:
- High School diploma or GED required
- Background check required
- Ability to think on your feet and pivot quickly. Ability to have tough conversations and handle objections
- Knowledge of sales best practices and motivation to meet sales metrics strongly preferred
- A growth mindset- you crave coaching and feedback and are able to implement as necessary
- Unrelenting intrinsic motivation- goal setting motivates you but not as much as your own drive to success and be your best
- You’re an excellent listener and you can communicate extremely clearly & concisely both verbally and in written forms
- Strong computer skills required, particularly with internet and applications – ie. Gmail, Salesforce/CRM’s, Google Suite, Microsoft Suite
- Operate independently in a WFH environment.
- Ability to manage many priorities.
- Displays a genuine curiosity for customers and a passion for expansion.
- Hardline and high-speed internet connection
What We Offer:
- $35,000 base salary with commission monthly
- Average earnings - $60,000 - $80,000
- Top performers - $100,000
- Paid training
- Ongoing bonus opportunities and incentives
- Medical, dental & vision coverage (including options 100% subsidized by Angi!)
- Retirement plan with company match (401K) through Charles Schwab
- Company Equity Program
- Company match of personal charitable contributions up to $15,000 per year
- Generous PTO including sick, personal, vacation, volunteer time and 9 paid holidays
- Technical equipment provided
- Fast paced team with internal growth opportunities into multiple directions
- Senior Client Success Representative
- Advertising Strategy Consultant
- Customer Engagement Manager
- Dual Client Success Representative
Why Angi?
At Angi, we are all about talent and enjoying the journey. We believe there is strength in diversity and actively encourage our teammates to disagree as individuals in the service of delivering as a team. We're on the path to become the home for everything home, and in order to do that we need dedicated people who always strive to be better today than wait to be perfect tomorrow. Our customers are at the heart of everything that we do, and we're looking for sales account professionals to communicate our mission persuasively and effectively. This is a remote position; therefore, it is imperative that all applicants be able to work independently in an environment free from distraction and manage their time accordingly.
Equal Employment Opportunity
Angi Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary : $15,000 - $35,000
