Hotel Operations Manager - UMass Hotel

At a glance

Join the team at UMass Amherst (Hotel UMass) as a Hotel Operations Manager and be part of a welcoming culture dedicated to providing exceptional experiences for guests. Located in Amherst, MA, this on-site position offers the opportunity to maximize revenue and profitability while creating memorable experiences in the scenic Pioneer Valley of Western Massachusetts. Enjoy comprehensive benefits including health, dental, vision insurance, generous paid time off, tuition remission, and robust retirement options.

Apply today and embark on a rewarding journey!

Description: What you'll be doing

Another Source’s client, UMass Amherst (Hotel UMass), is recruiting a Hotel Operations Manager to join their team in Amherst, MA.   

This position is internally titled: Revenue Optimization Manager 

Here’s a little about UMass Amherst and the position they are recruiting for:  

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region. Learn more Accommodations | UMass Hospitality 

What’s in it for you:   

UMass Amherst offers a comprehensive benefit program that provides significant services and support to you and your family. These benefits include health, dental, and vision insurance; life and long-term disability insurance; generous paid time off; tuition remission; and robust retirement options. Benefits: Human Resources: UMass Amherst 

The anticipated salary for this role is $60,000 - $73,000 DOE

Summary 

Under the direction of the Director of Hotel UMass, the Revenue Optimization Manager is responsible for maximizing revenue and profitability, managing reservations, implementing strategies and tactics to optimize pricing, product, positioning and sales performance. Additionally, it is important in creating an energetic and positive work environment that results in delivery of exceptional customer service. This position involves implementing effective pricing strategies, demand forecasting, inventory management and overseeing the reservation process. This position requires strong analytical skills, attention to detail, and effective communication and collaboration with various departments, partnerships, and stakeholders. 

Essential Functions: 

Pricing and Revenue Management 

• Develop and implement pricing strategies based on market trends, competitive factors, and customer behavior. 
• Utilize data analysis, historical patterns, and market intelligence to forecast demand and optimize inventory levels. 
• Monitor and analyze revenue performance, including pricing, booking patterns, and market segments, to identify trends, opportunities, and areas for improvement. 

Reservation Handling and Customer Service 

• Oversee the reservation process, including receiving, processing, and confirming bookings through various channels (phone, email, online platforms & OTA (on-line travel agencies) channels). 
• Ensure efficient and accurate handling of reservation and provide exceptional customer service by promptly responding to inquiries, addressing concerns, and resolving issues related to individual or group reservations.   

Inventory Management and Distribution 

• Manage room inventory, including availability, allocations, and restrictions. 
• Collaborate with distribution channels, partnerships and OTAs (on-line travel agencies) to optimize visibility and revenue generation. 
• Strategy Development 
• Develop and implement optimization strategies and initiatives based on market research, customer segmentation and competitive analysis. 
• Identify new market opportunities, launching new products or entering new market segments. 

Performance Monitoring 

• Monitor and evaluate the effectiveness of revenue optimization strategies and initiatives. 
• Make adjustments and improvements as needed to ensure desired financial outcomes. 
• System Management and Reporting 
• Oversee reservation systems, ensuring efficient operation and training staff on system usage. 
• Maintain accurate records of reservations, cancellation, and guest information. 
• Provide regular reports and update to key stakeholders on revenue performance, market trends and pricing strategies. 

Team Management and Training 

• Supervise staff, provide guidance, and ensure proper training on reservation processes and customer service. 

• Responsible for scheduling staff shifts, conducting performance evaluations and fostering a productive and motivated team environment. 

Minimum Qualifications 

• A bachelor’s degree (4 years relevant experience may substitute for bachelors degree) with 3 years of progressive relevant experience in revenue management, reservation, pricing analysis in hospitality industry.  
• Knowledge and understanding of the industry which includes knowledge of market dynamics, customer behavior, and competitive landscape. 
• Proficiency in data analysis, statistical modeling and financial analysis is essential. The ability to gather and interpret data, identify trends, and make data-driven decisions is critical in optimizing. 

Another Source works with their clients, on a retained project basis.  We are committed to building inclusive candidate pools as we partner with hiring teams. Veterans, women, people of color, LGBTQIA , and people with disabilities are encouraged to apply. As you read through the job posting and review the list of qualifications (required and/or preferred), please do not self-select out if you feel you do not meet every qualification. No one is 100% qualified. We encourage you to apply and share your story with us.  

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