Clinical Service Assistant

Description

Clinical Service Assistant
New York- Remote

Be part of an extraordinary team
We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact? 
 
Beacon offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care. Beacon Health Options is a proud member of the Anthem Inc family of companies. 

How you will make an impact:
Responsible for providing non-clinical administrative support to clinical associates, and clinical care managers within the plan. 

Primary duties may includes, but are not limited:
•    Supports systems, workflow, and reporting-related requirements of the plan.
•    Identifies trends and opportunities for additional associate training on workflows and processes.
•    Monitors unit workflow and processes and identifies opportunities for improvements.
•    Provides administrative support to associates to help in identifying and resolving workflow and process issues.
•    Assists leads and management with the implementation of new and existing non-clinical policies and procedures.
•    Runs ad-hoc reports.
•    Provides user acceptance training coordination on new systems and enhancements, and provides input on new unit procedures, policies and workflow related topics.
•    Processes HIP alerts, routes facsimiles and coordinates dialer campaigns.
•    Works with referral services associates to ensure seamless processes.
•    Provides administrative support including triaging help desk tickets, monitoring group email/voice mail boxes, participating in clinical  Rounds, and processing internal referrals
•    Supports workforce management, clinical care managers and other special project

Qualifications

Minimum Requirements:
•    High school diploma and a minimum of 1 year experience in a business or health care setting; or any combination of education and experience which would provide an equivalent background

Preferred Qualifications:
•    Associates degree in a related field and prior experience in a healthcare or managed care environment preferred.
•    Must be able to work Monday - Friday 8:30 am - 5:00 pm EST

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Anthem approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws.

Anthem, Inc. has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.antheminc.com. Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.