Resident Manager (CE)

Site Manager/Resident Manager

Casa de Emdeko is an ocean front condominium complex developed in 1969 with 106 apartments located on Alii Dr. less than 2 miles south of historic Kailua village (Kailua-Kona) on the Big Island of Hawaii. The property has one ocean front pool, one garden pool, a sun bathing sand area, gas BBQs, community lanai, and a commercial building all surrounded by tropical landscaping. We are a non-smoking, pet free community. Casa de Emdeko is professionally managed by Hawaiiana and governed by a volunteer Board of Directors of elected owners.

Primary Purpose:

The Site Manager acts as the Association's primary administrator, overseeing the day-to-day administrative, labor, and operational elements of the Association and is responsible for carrying out and implementing the policies and directives of the volunteer Board of Directors. The Site Manager shall be the primary contact to the residents, employees, vendors and contractors for the Association. The Site Manager acts as the primary public interface for the Board of Directors and the Association for visitors, renters and guests as most owners are not year-round residents, and Casa de Emdeko permits short-term vacation rentals.

Duties and Responsibilities:

• Oversee daily operations of the property and all common area, including assigned administrative work
• Multi-task and correspond effectively with owners, residents, the Board and Managing agent, through emails, texts, and phone calls in a timely manner
• Build and maintain professional, well-rounded relationships with all staff, owners, the Board, Managing Executive, contractors and vendors; adhere to Association policies, rules and regulations
• Create and execute action plans to accomplish tasks, including those assigned from the Board and Managing Executive
• Enforce Association governing documents - bylaws, declarations and house rules – and other applicable laws and regulations; draft and issue violation letters as needed
• Respond to all emergency calls, including after hours
• Draft incident reports during water leaks and other issues as they arise; assist Managing Agent in initiation any insurance claims
• Manage property inventory, including reconciliation of Association petty cash/funds
• Manage projects and administer contracts for all renovations and capital improvement projects which will include some large projects
• Provide the Board of Directors with input regarding the Reserve Study, Reserve Budget, Operational Budget and implementation of planned repairs and maintenance
• Prepare monthly Manager’s reports for the Board of Directors and Managing Executive
• Attend meetings, provide documents and recommendations or updates on actions to Board and Owners when appropriate.
• Manage Association staff and conduct weekly meetings to understand and address all duties and needs; provide training when necessary
• Perform other duties as assigned

Mental, Physical and Communication Demands

Requirements include, but may not be limited to, the following:

• Experience managing large renovation and capital improvement projects
• Ability to communicate effectively and efficiently with and through various mediums, including phone, email, texts, documentation and in-person applications
• Desire to make a positive impact within the Casa community
• Availability to handle emergency situations, including times outside of normal office hours
• Teamwork and customer service oriented
• Proactive, anticipates potential outcomes; action and solution oriented
• High attention to detail and takes direction well
• Problem solver, asks clarifying questions, diligent in using and accessing resources to increase knowledge, lead to effective and efficient resolution of issues and tasks.
• Ability to accept constructive feedback
• Excellent organizational, leadership and managerial skills
• Communicate with and relate to people in a friendly and professional manner at all times
• Ability to multitask and the ability to deal with frequent interruptions while performing job tasks
• Prolonged periods of deskwork
• Ability to remain calm and objective in the face of adverse situations such as complaints, criticism, or emergency response situations
• Adherence to established procedures and/or developing new procedures
• Maintaining reliable work attendance and working under minimal supervision
• Professional grooming and personal hygiene standards, appropriate attire as a representative of Casa de Emdeko, Inc.

Minimum Qualification Requirements

In addition to meeting the mental, physical and communication demands listed, the position requires knowledge of:

• The community associations industry
• Building construction, mechanical systems, elevator, water, pool, and electric.
• Personnel management
• Vendor and contract negotiations and standards
• Project management
• Facilities management
• Building security and maintenance systems and methods
• Must be personally capable of performing all functions as needed, with reasonable dexterity, speed and efficiency.

Education/Experience required:

• High School diploma, or equivalent, required; Post-Secondary education preferred.
• A minimum of one year of facilities oversight and management required.
• A minimum of one year experience supervising workers performing administrative, security, janitorial and maintenance services to a customer service oriented facility.
• Any combination of experience and education which would provide the necessary knowledge, skills and abilities to meet the minimum qualifications to perform the essential functions of this position.
• Certified Pool Operation Management certificate desired; Association will cover cost of registration and training if needed.
• Proficiency in Microsoft Office
• Requires valid Hawaii Driver’s License (or ability to obtain) and a clean driving record.
• Requires passing a criminal background check and drug screening prior to hiring.

Work Hours:

Site Manager will work a 40 hour week and scheduled work hours shall generally be 8:00 AM – 5:00 PM, Monday through Friday with established and posted office hours. In addition, the Site Manager shall be available or ensure availability for emergency response 24 hours a day. Duties may require occasional overtime and an adjusted schedule to properly maintain the project and work standards. It is understood that the Site Manager shall be generally available and may be called after hours and on weekends to attend to the needs of the property. The Association pays for coverage of one “Off-Call” weekend per month.

General:

The Site Manager is directly responsible and reports to the President of the Board of Directors or designee who acts on behalf of the Board of Directors. The Site Manager collaborates, consults and obtains training and support from the Managing Executive in all matters relating to Site Manager duties.

The Site Manager does not perform work for individual condominium owners; however, the Site Manager shall assist owners and their guests in contacting service companies that can provide needed assistance. Additionally, the Site Manager does not assume responsibility for the upkeep, rental or sale of owner condominiums.

Compensation:

• Salary: $65,000-$75,000 commensurate with experience
• Housing: 1 bedroom/1 bath 726 sq. ft. AOAO owned apartment and one unassigned parking space; Off-site housing allowance may be considered in lieu of residing on the property.
• Benefits: Paid Time Off, Medical insurance, Dental insurance, Vision insurance, Prescription Drug insurance

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Work Location: One location

Salary : $65,000 - $75,000