Receptionist

Description

Provides administrative functions including, but not limited to: patient transport, answering phones, general administrative duties, maintaining a clean facility environment, and maintaining supplies.

Working Relationships:

As a representative of the Company, communication, attitude, actions, and behaviors have a direct effect on the Company’s image and perception of quality service. Interaction with patients, physicians, referral sources, guests, visitors, volunteer workers, co-workers, supervisors, vendors, etc. must be friendly, supportive, courteous, respectful, cooperative and professional. Behaviors are expected to promote an atmosphere of teamwork and positive relations that are consistent with the Company’s standards and guidelines.

Essential Duties and Responsibilities:

 Checks patients in and out.

 Responsible for registering patients, collecting co-pays and deposits at the front desk.

 Prepares all necessary documents for patients to complete including new patient paperwork, insurance cards, notice of privacy practices.

 Creates new patient charts and pulls existing charts as needed.

 Files documentation into charts/EMR.

 Maintains the confidentiality, security and physician safety of patients medical records.

 Maintains a pre-determined, organized medical record format.

 Interacts with physician/office personnel in a friendly manner.

 Answers the phone in a friendly manner and directs all calls appropriately.

 Adheres to facilities clinical guidelines as they relate to this position.

 Completes annual mandatory training by the due date as assigned.

 Other duties and/or responsibilities as assigned.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Requirements

Qualifications:

 High school diploma or general education degree (GED);

 Three to six months related experience and/or training;

Skills and Abilities:

Language –

 Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

 Ability to write routine reports and correspondence.

 Ability to speak effectively before groups of customers or employees of organization.

Mathematical –

 Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning –

 Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

 Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other –

 Ability to correlate clinical data with patient care.

 Ability to communicate effectively with patients, families, co-workers, and others and adapt communication style as needed for best outcomes.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires the following:

 Required to stand and/or walk for long periods

 Must be able to communicate with or without reasonable accommodations – speak and hear.

 Able to use both hands to finger, handle, or feel, and reach with hands and arms.

 Lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

 Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

Work Environment:

While performing the duties of this job, the employee is occasionally exposed to a moderate noise level and moderate temperatures.