Retention Specialist

Position: Retention Specialist (Collections)

Location: Chesterfield, MO

Reports to: Customer Service Manager

About Us:
Automotive Product Consultants (APC) provides an array of services in the automotive industry. Our core service, the APC Follow-Up Program, is a proven system that provides dealerships with a second opportunity to sell sales and service customers F&I products after they have left the dealership.

Principal Purpose of Position:
We are looking for a Retention Specialist to join our growing Customer Service team! The Retention Specialist serves as the primary point of contact between the client and the company. This role is responsible for maximizing every opportunity to re-establish exceptional customer service with APC's clients. After probing, representatives are empowered to negotiate portions of the customer agreement within department parameters.

Duties and Responsibilities:
Ability to assess the client's needs by asking probing questions, addressing issues, building rapport and negotiating to achieve a mutually beneficial resolution.
Professionally manage difficult or emotional client situations, respond promptly to customer needs and respond to requests for service and assistance
Assure quality and accurate representation of products
Represent APC professionally and ensure that clients have an exceptional experience
Consistently improve retention efforts and achieve monthly retention rates
Continually seek new ways to positively impact the lives of our clients
Additional duties as assigned

Qualifications:
2 years of customer service, sales or customer success experience preferred
Must have a strong goal orientation and desire to continuously learn and improve skills and knowledge.
Must be a quick learner and self-starter with the ability to follow through on commitments.
Excellent written and verbal communication skills, problem solving and decision- making skills required.
Organizational and time management skills required

Our Employees Enjoy:
Travel expenses
401K
Medical, vision and dental insurance
Paid vacation, sick and personal time
Holiday pay
Career advancement opportunities

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At APC we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.”

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Chesterfield, MO: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location