Ecommerce Logistics Customer Service Representative

Apex Home Products is an e-commerce company having over 500 product offerings focused on home improvement products. The main business was established in New York in 2013 and has rapidly expanded to Los Angeles, Houston, Memphis and Sacramento.

We are seeking a Customer Service Representative to join our team. You will be responsible for helping customers by providing product information and resolving technical issues. Creating weekly Amazon inventory shipments to be sent out to facilities across the country. Customer service will mostly be conducted via email with limited phone conversations with customers. You will also be responsible for utilizing ShipStation, an e-commerce shipping platform, to print UPS/USPS/FedEx shipping labels and provide them to our warehouse staff members to complete orders every day.

Monday/Tuesday/Thursday/Friday/Saturday
8 hour workday - 8:30am to 5:00pm
Saturday is mandatory.
Monday - Friday while training.

There will be many opportunities for career growth. Individuals who work hard and excel at their role will be awarded with salary increases.

Responsibilities:

• Print shipping labels for daily orders and distribute to warehouse associates
• Answer consumer inquiries via various communication channels regarding order status, returns, missing package claims, shipping information, and ensure follow up until inquiry is closed.
• Provide customers information about the products
• Live chat support
• Troubleshoot and resolve product issues and concerns
• Manage customer returns and refunds
• Claims submission
• Develop and maintain a knowledge base of the evolving products
• Help warehouse with order fulfillment
• Other duties as assigned.

​Qualifications:

• At least 2 year of experience with e-Commerce
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Amazon Seller Central: 1 year (REQUIRED)
• Prior Shipstation experience (REQUIRED)
• Impeccable time management and organizational skills
• Able to work well with a Team or Independently
• Ability to learn quickly and adapt to a fast pace environment
• You must be a team player

Job Type: Full-time

Pay: From $20.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Every weekend

Work setting:

• In-person

Application Question(s):

• Do you have any Amazon Seller Central experience (REQUIRED)?

Do you have Shipstation experience (REQUIRED)?

Education:

• High school or equivalent (Required)

Experience:

• E-commerce: 2 years (Required)
• Shipstation, Shipworks, Shipping Easy, etc.: 2 years (Required)

Work Location: In person