What are the responsibilities and job description for the Desktop Support Technician position at Apex Systems?
Job Description
Job#: 1354865
Job Description:
Apex Systems Inc. is currently looking for a Desktop Tech in the Denver, CO area. Depending on years of experience, our client is hiring either an 'Associate Desktop Technician' (1-3 yrs), OR, an 'Intermediate Desktop Technician' (3-10 years). Details for both roles are below.
Associate Desktop Technician:
Intermediate Desktop Technician:
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Job Description:
Apex Systems Inc. is currently looking for a Desktop Tech in the Denver, CO area. Depending on years of experience, our client is hiring either an 'Associate Desktop Technician' (1-3 yrs), OR, an 'Intermediate Desktop Technician' (3-10 years). Details for both roles are below.
Associate Desktop Technician:
- 1-3 years of related professional experience
- CompTIA Certification (A , Security , and Network ) - Preferred
- Install desktop hardware and software, including desktops, laptops, printers, scanners, PDAs, operating systems, tablets and standard applications. This includes installation and relocation of devices, as required.
- Follow AIT standards for devices and software, as approved and directed by AIT Senior Leadership; report any non-standard installations of software or hardware.
- Work with networking and server staff, as required, to provide proper end-user connectivity to the network, servers, and applications/systems.
- Work closely with inventory and purchasing processes to support needed projects.
- Enter and update Service Desk tickets required to monitor and track all work done in IT Support Technician support area. Follow and maintain necessary procedural documentation.
- Contribute to maintaining inventory and spare hardware, and related inventory records. Assists with site walk-through and audits, to ensure accurate equipment and compliance is in place.
- Complete assigned tasks and projects within the scheduled deadlines.
- Help fellow IT Support Technicians improve teamwork, knowledge, and customer service. Take appropriate direction from Senior/Lead IT Support Technician member and/or Manager/Director.
- Meet the standard SLA for incident and request.
- Deploy applications via workstation management software
Intermediate Desktop Technician:
- 3-10 years of related professional experience
- Actively holds or has held CompTIA Certification (A , Security , and Network ) - Required
- Install desktop hardware and software, including desktops, laptops, printers, scanners, PDAs, operating systems, and standard applications. This includes installation and relocation of devices, as required
- Follow AIT standards for devices and software, as approved and directed by the AIT Senior Leadership; report any non-standard installations of software or hardware.
- Work with networking and server staff, as required, to provide proper end-user connectivity to the network, servers, and applications/systems.
- Enter and update Service Desk tickets required to monitor and track all work done in IT Support Technician support area. Follow and maintain necessary procedural documentation.
- Contributes to maintaining inventory and spare hardware, and related inventory records. Assists with site walk-through and audits, to ensure accurate equipment and compliance
- Provide image builds and/or modifications to Senior, Lead or manager of IT Support Technician for validation.
- Provide detailed descriptions within help desk tickets. Must include troubleshooting steps taken. Technicians may not transfer tickets to other teams without the specific steps taken to resolve the issue and the results
- Completes assigned tasks and projects within the scheduled deadlines.
- Helps fellow IT Support Technicians, to improve teamwork, knowledge, and customer service. Take appropriate direction from Senior/Lead IT Support Technician member and/or Manager.
- Work closely with inventory and purchasing processes to support needed projects.
- Recognize roadblocks and escalate to Senior, Lead or manager of IT Support Technician for problem resolution.
- Meet the standard SLA for incident and request.
- Setup, troubleshoot and support audio and video conferences with multiple locations.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
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