Desktop Support

Apex Systems, one of America's Largest Staffing Firms, is looking for a Desktop Support Technician to join their team with a client in the Burlington, NC area.

Position: Desktop Support Technician

Shift: Monday-Friday 8:00am-5:00pm

Overview: We are seeking a skilled IT Support Technician to join our team. The ideal candidate will have a solid understanding of Windows operating systems and will be responsible for performing day-to-day troubleshooting and maintenance of our plant floor's IT equipment. This role involves direct interaction with both internal application specialists and external equipment providers to ensure smooth and efficient plant operations.

**Key Responsibilities:**

- Perform general break/fix tasks throughout the plant, including imaging and installing software on machines as required.

- Troubleshoot and resolve hardware issues, such as replacing non-functioning handheld scanners and resolving connectivity problems.

- Collaborate with application support personnel to address application-related issues impacting plant floor operations.

- Train on and become proficient with plant floor equipment, acting as the primary liaison between our team and equipment providers.

- Provide hands-on assistance and technical guidance over the phone to external providers to resolve equipment issues effectively.

**Required Skills and Qualifications:**

- Proven experience with various Windows operating systems.

- Strong troubleshooting skills with the ability to diagnose and resolve both hardware and software issues.

- Excellent communication skills, capable of effectively interacting with internal teams and external service providers.

- Ability to learn quickly and adapt to new technologies and systems used on the plant floor.

- Demonstrated ability to work effectively in a team-oriented environment.

**Preferred Qualifications:**

- Previous experience in an industrial or manufacturing environment.

- Familiarity with network troubleshooting and connectivity issues.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.