What are the responsibilities and job description for the Incident Coordinator position at Apex Systems?
Job Description
Job#: 1337598
Job Description:
Position: Incident Coordinators
Location: Charlotte, hybrid - in office on weekdays ONLY
Contract Length: 3 mo C2H
Hours:
-1 position: Wed thru Sun 12-9
-1 position: Sat thru Wed 10-7
USC/Visa: W2
Top Requirements:
Bridgeline communications for incident triage Monitoring app experience Documentation skills (documenting processes and procedural gaps)
Nice to Haves
Leading meetings Certifications and continuing education SQL, scripting (Python)
Day to Day Responsibilities/project specifics: This position will rotate weekly between monitoring and incident. For one week, the contractor will complete monitoring including analyzing alerts that may cause incidents with the goal being mitigating potential incidents. The other week, the contractor will work on incidents, where their main mission is to work on ongoing incidents impacting applications. This part of the job may include WebEx chats, emails, bridgeline communications. Documentation is also a big part of this role, outage metrics are important so that when a particular application is down, the group can pull historical data to better understand and address the issue. Proactive documentation also helps so the team can best support the issue next time it occurs.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Job Description:
Position: Incident Coordinators
Location: Charlotte, hybrid - in office on weekdays ONLY
Contract Length: 3 mo C2H
Hours:
-1 position: Wed thru Sun 12-9
-1 position: Sat thru Wed 10-7
USC/Visa: W2
Top Requirements:
Nice to Haves
Day to Day Responsibilities/project specifics: This position will rotate weekly between monitoring and incident. For one week, the contractor will complete monitoring including analyzing alerts that may cause incidents with the goal being mitigating potential incidents. The other week, the contractor will work on incidents, where their main mission is to work on ongoing incidents impacting applications. This part of the job may include WebEx chats, emails, bridgeline communications. Documentation is also a big part of this role, outage metrics are important so that when a particular application is down, the group can pull historical data to better understand and address the issue. Proactive documentation also helps so the team can best support the issue next time it occurs.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
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