Sys admin

Job# : 2032953

Job Description :

The position builds and deliver on innovative ways of modernizing OS & end user endpoint management via workflows, processes, and technologies products / services.

We manage and monitor all end user devices / assets connected to the network empowering our end users to use any device anywhere securely and productively.

Project Execution / Analytical Thinking / Problem Solving

• Proficiency in configuring and managing Windows and Linux systems.
• Knowledge of computer hardware, software, and networking.
• Assist in improving features of the Digital Workspace Modern Device Management Technologies.
• Assist in improving features and services that are operationalized in Intune of both physical and virtual environments.
• Utilize Intune’s cloud-based functionality to enforce both mobile device management and mobile application management best practices.

Role will leverage additional functionality such as Desktop Analytics, AutoPilot, Azure AD Domain Join, and Hybrid-Domain Join

• Administer enterprise OS deployment and device management platforms (MDT, Tanium, Intune, Jamf, etc.) for installing, deploying, updating, and monitoring endpoint devices, providing a secure, stable and productive computing resource.
• Automate aspects of the device lifecycle including deploying and maintaining software, distributing policies and settings along with analyzing resulting data.

Ensure proper Jamf Pro integration with Intune for compliance and reporting purposes.

Provide L3 expertise and oversight to LAN and ServiceDesk efforts, making sure all end user applications, policies, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.

This includes performing advanced testing and troubleshooting, working with vendor support, documenting problems and resolutions, and developing and implementing changes at scale.

• Provide L3 expertise and resolution on escalated client endpoint incidents and problems, providing problem analysis and issue resolution in a timely manner while meeting resolution SLAs
• Providing problem analysis and issue resolution in a timely manner while meeting resolution SLAs
• Respond to situations where standard procedures have failed in isolating or fixing a problem and troubleshoot as required.
• Work on continued improvement and automation opportunities on internal processes
• Update any solution designs, technical documents, and diagrams of systems for assigned projects
• Troubleshoots hardware, system, and application issues
• Performs other job-related duties as assigned

Communication

• Listens to and understands audience
• Exhibits confidence and an desire to learn and implement emerging industry practices
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Develops relationships with that foster productive collaboration.
• Communicates effectively with stakeholders to identify needs and evaluate alternative technical solutions.

Tools

• Scripting : JavaScript, Python, & PowerShell
• Data analysis : PowerBi
• Tanium experience
• Jamf / MDM
• Intune
• OS knowledge : Windows, IOS, Linux
• M365 focused on Microsoft Office & OneDrive configurations
• Microsoft Deployment Toolkit (MDT) & Windows Autopilot Service
• Modern Desktop Virtualization : VDI & Session virtualization

Job Duties & Responsibilities

• Work closely with platform SME’s to provide comprehensive support of the Microsoft Azure cloud computing services platform, focusing specifically on the endpoint experience.
• Installs, configures, and maintains computing infrastructure, operating systems, and middleware products on all end user computing devices
• The position is responsible for managing of all aspects of software deployment in the enterprise end user environment.

This responsibility primarily includes application automation, development, and orchestration around : unassisted installs and updates.

• Evaluates, implements, and modifies operating system software parameters and product solutions for optimum performance
• Provide L3 expertise and resolution on escalated client endpoint problems (problem tickets) and incidents, providing problem analysis and issue resolution in a timely manner while meeting resolution SLAs
• Providing problem analysis and issue resolution in a timely manner while meeting resolution SLAs
• Respond to situations where standard procedures have failed in isolating or fixing a problem and root cause analysis and advanced critical thinking skills are required.
• Work on continued improvement and automation opportunities on internal processes
• Update any solution designs, technical documents, and diagrams of systems for assigned projects
• Troubleshoots hardware, system, and application issues
• Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED
• Bachelor’s or Equivalent Experience

Preferred Qualifications

• Ability to work both independently and within a team environment, being self-managed required
• Excellent oral, written, interpersonal skills required

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning.

We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Last updated : 2024-06-20