REFERRAL SPECIALIST

Our mission at Apicha Community Health Center is to improve the health of our community and to increase access to comprehensive primary care, preventive health services, mental health, and supportive services.  We are committed to excellence and to providing culturally competent services that enhance the quality of life.  We advocate for and provide a welcoming environment for underserved and vulnerable people, especially Asians and Pacific Islanders, the LGBT Community and individuals living with and affected by HIV/AIDS.

We are currently seeking a Referral Specialist to work at our 400 Broadway location.  

Position Summary:  Maintain ongoing tracking and appropriate documentation on referrals to ensure patient safety; Per referral guidelines, provide appropriate clinical information to specialist. Relates given information concerning patient's clinical background and referral needs; Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis and prognosis as documented on the referral; Review details and expectations about the referral with patients; Identify and utilize cultural and community resources. Establish and maintain relationships with identified service providers; Ensure that referrals are addressed in a timely manner; Follow-up with referrals to ascertain attendance and obtain a completed report; Remind patients of scheduled appointments via mail or phone; Performs other duties as may be assigned

Qualifications:  High school diploma required; medical assistant certification preferred; Strong customer service focus; effective verbal and written communication skills; Organized and able to manage competing priorities; Good judgment; Resourcefulness in problem solving; Able to take and follow through with delegated tasks; Ability to work with all clients regarding their individual health maintenance needs; Ability to work both independently and in a team to meet the objectives of all programs; Ability to work with people from diverse background in multi-cultural setting required; Knowledge eClinicalWorks EMR preferred.