Group Sales Consultant

At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.

Grow your career as a successful Group Sales Consultant within ALG Vacations. In this role, you will focus on selling group vacations and executing our sales plan in a fast paced environment to ensure we are meeting our customers’ needs and maximizing our revenue potential. The Group Sales Consultant plays an important role in quoting groups and securing the sale, as well as guiding travel agents through the group process and building the relationship. As the frontline of Group Sales, you will be dedicated to providing best-in-class sales and customer service on all travel agent group opportunities. Best of all, No cold-calling, only inbound group requests and emails from potential customers and outbound calls and emails to existing customers! Additionally, there are great career growth opportunities to move into our Group Account team or into more specialized positions within our Group Operations and Service teams.

A successful Group Sales Consultant will:

• Serve as the primary point-of-contact for customers to prepare group quotes, generate contracts, assist with in-destination requirements, or perform other similar duties
• Manage new and active leads through CRM
• Work with customers to develop appropriate itineraries to satisfy their group needs
• Present quote information to customer in a professional manner and secure the sale
• Respond to group vacation inquiries on a timely basis
• Consistent follow-up communication with customer every 24-48 hours
• Confirm rates and inventory with suppliers prior to group finalization
• Meet sales goals and expectations as established by leadership
• Build customer loyalty and maintain strong relationships with customers, agencies, and suppliers
• Answer incoming calls and emails via the group communication channels as needed
• Attend training sessions to build or maintain product knowledge, including processes and terms and conditions
• Provide assistance and backup to team members within the Groups Department
• Take pride and strive for excellence in responding same day to all communications and phone calls
• Identify opportunities to streamline our process and group products
• Set a great example by being a top performer and consistently receiving positive marketplace feedback by providing high-level customer service
• Align closely with teammates to problem solve and support each other’s workload
• Be Well, Work Well, Live Well every day by bringing great energy, passion and a positive attitude and allowing wellness to touch all parts of your life – at work, at home, at play
  
  

A successful Group Sales Consultant will have:

• Associates Degree or equivalent, or two (2) plus years of relevant experience in travel, group sales, event and/or wedding planning; or an equivalent combination of education and experience
• Must possess excellent interpersonal skills and the ability to maintain strong relationships both internally and externally
• Good time management, multi-tasking, and organizational skills
• Strong proficiency in Microsoft Excel as well as Outlook, PowerPoint, and Word
• Strong understanding of the groups workflow process
• Ability to work collaboratively with colleagues and staff to contribute to results driven and team oriented environment
• Ability to work independently in a home-office environment free of distractions
• Ability to work under pressure and meet deadlines
• Ability to meet and/or exceed established sales targets
• Experience working in Salesforce or a similar CRM
• Strong ability to efficiently navigate through various computer screens and programs
  
  

Additional Required Experience:

• Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
• Knowledge of principles and methods for selling products and services including sales techniques and sales control systems
• Ability to bring others together and reconcile differences for a positive outcome
• Persuade others to change their minds or behavior for the betterment of themselves and the company
• Understand the implications of new information for both current and future problem-solving and decision-making
• Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Consider the relative costs and benefits of potential actions to choose the most appropriate one
• Ability to apply general rules to specific problems to produce answers that make sense
• Ability to combine pieces of information to form general rules or conclusions
• Ability to add, subtract, multiply or divide quickly and correctly
• Ability to listen, understand, and communicate information and ideas in speaking so others will understand
• Ability to tell when something is wrong or is likely to go wrong and generate possible solutions
• Ability to read, understand and communicate ideas in writing
  
  

About Apple Leisure Group

As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:

• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Resort Brand Management: Management of 5-star and 4-star luxury resorts
• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers
  
  

To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.

About APPLE VACATIONS

The #1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations® clients have access to flight, hotel, and transfers – they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price.

Our Values

At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:

Empathy

• Integrity
• Respect
• Inclusion
• Experimentation
• Well Being
  
  

ALG’s Commitment to Diversity & Inclusion

Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.

Benefits At a Glance

We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:

• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match
  
  

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.