What are the responsibilities and job description for the WWRFO Operations Excellence Manager position at Apple?
Summary
Posted: Jul 7, 2022
Weekly Hours: 40
Role Number:200394609
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The WW Retail Fulfillment Operations (RFO) team is seeking an Operations Excellence Manager to support our volume order fulfillment and promotions teams. This role partners with a multitude of internal teams building strategic process improvements, ensuring flawless execution of volume orders, and supporting promotional execution activities globally. The ideal candidate will be partnering closely with teams across Operations, Sales Planning, Supply/Demand Management, Business Process and Re-engineering, Retail Store Operations, Retail, Logistics, and IT. The WWRFO Operations Excellence manager is a highly motivated individual with a passion for process improvement, organized, detail-oriented, and highly capable of building sustainable processes and teams across our volume order business and promotions space.
Key Qualifications
- The candidate has a working knowledge of supply chain practices, strong analytical capabilities, leadership skills, and business savvy.
- Excellent forward-thinking capabilities and the ability to make decisions with limited/fragmented information.
- Ability to liaise between teams with competing priorities to align to the most urgent and critical needs.
- An individual who is self-motivated and operates with a great sense of urgency.
- Excellence and a keen eye for detail with a very low tolerance for errors.
- Passion for the customer experience.
- Establish and build sustainable management systems that support volume orders, promotions, and fulfillment management from order placement to delivery across online and stores.
Description
As a member of the WWRFO Operations Excellence team, you will help to build, analyze, and refine existing processes for volume order fulfillment and promotions. The role will be responsible for providing recommendations based on analytical insights leveraging reporting, managing end-to-end execution, and project management of planned promotional go-lives. The candidate will also be assessing opportunities for improvement across existing systems, business practices, defining/documenting how we manage our business, and being a great partner to our cross-functional teams. -Leverage, build, and create new reporting to help glean insights and opportunities for leadership. -Liaise with WW and regional teams to identify deliverables, build execution plans, and process improvements. -Keep business partners apprised of changing/existing plans and escalate needed decisions. -Assess current business processes for improvement opportunities while transforming broad concepts and business strategies into structured projects leading design and implementation. -Establish a consistent communications platform to share and maintain business information with internal teams. -Build sustainable post-launch analysis for each change implementation and promotional launch to capture learnings for continuous process improvement.
Education & Experience
-Minimum 5 years of experience with increasing levels of responsibility. -BA/BS or equivalent experience required.
Additional Requirements
- Program Management, Project Management, Operations, Supply Chain, Retail (stores and eCommerce). Candidates with experience in system and tool launches, process design and implementation, fulfillment, logistics, and new product introductions will be well regarded.
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