What are the responsibilities and job description for the WWRFO Program Manager position at Apple?
Summary
Posted:
Weekly Hours: 40
Role Number:200491362
Imagine what you could do here. At Apple, new insights have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries! It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!
The RFO team strives to provide ground breaking innovation and operational excellence for an outstanding customer experience. RFO helps turn Retail Programs into key value propositions for Apple’s direct customers, through Planning, Execution and Strategic Programs. The RFO Program Manager is a highly visible role that will be responsible for strategic Programs across Stores and Online.
The work that is done in this space has a direct impact on the efficiency and competitiveness of online and stores teams worldwide. This role will represent processes, and behaviors in cross-functional programs, as the subject matter expert.
Key Qualifications
- You have a good understanding of Retail programs including Trade In, Ship to Home, APU, IDL
- Deep knowledge of the direct and reverse supply chains
- Must be able to effectively communicate strategic direction and share vision and purpose
- An experienced leader with a “hands-on” and “can do” attitude
- Able to work effectively with other teams and bringing them along for the journey is critical
- Excellent communication and presentation skills (e.g., Keynote, Excel)
- Ability to prioritize and simplify in a constantly evolving environment
- Analytical and detail-oriented with a focus on results
- Ability to see the big picture while also zooming into the micro level technical detail
- A self-motivated driver who can build a strategic roadmap
- Can make decisions and drive the team under very tight timelines
- Passion for the customer experience
- Ability to troubleshoot problems quickly and think creatively to overcome business challenges
- Can balance multiple business priorities including speed, cost, and environmental impact
Description
- Own and develop the Retail Programs roadmap including new program development, project execution and day to day operations.
- Business scope includes understanding and innovating Apple Stores and Online fulfillment and commercial programs.
- Responsible for partnering with different teams across Apple to deliver the best possible delivery experience for customers.
- Define the scope and feature prioritization for all programs following the Retail business strategy concepts and goals.
- Maintain RFO business relationships worldwide (solicit feedback, validate requirements, obtain approvals, achieve global consensus on design).
- Collaborate with BPR & IS&T on designs and scope, and sign off on final design on behalf of RFO.
- Partner with cross functional Ops and Retail teams to delivery programs and solutions
- Develop and lead communications at an executive level while being in the details of all aspects of the programs.
- Assist in the creation and ongoing maintenance of the RFO roadmap (capital & non-capital work).
- Partner with XF teams in planning, scripting, data setup, and execution of UAT.
- Assess current business processes for innovation improvement opportunities.
- Transform broad concepts and business strategies into structured projects, lead design, and implementation.
- Collaborate with technical and business teams to ensure systems are ready for new product launches and teams know how to use them to get desired business outcomes.
Education & Experience
Minimum 15 years experience of program and/or project management in retail operations, inventory management, and/or supply chain BS/BA degree required.
Additional Requirements
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $180,700 and $271,900, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Salary : $180,700 - $271,900
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