Job Posting for Restaurant Hospitality Supervisor at Applebee's Neighborhood Grill + Bar

Restaurant Supervisor

Thrive Restaurant Group is a family-owned restaurant company that’s been in business for over 50 years, and we’re looking for the next member of our family. We are committed to making a difference in the lives of the people we serve and the communities in which we live. If you want to work in a fun family atmosphere and are interested in learning business, leadership, and hospitality, this is the place for you.

We started Carlos O’Kelly’s in 1981, and since then have been serving up Mex From Scratch, oven-baked dishes becoming known for our legendary margarita’s, house-made chips and famous queso and salsa. Here, the spirit of generosity and the flavor of celebration is shared by all who gather around the table. Our guiding value is “Pouring out Generosity”.

Role: Restaurant Hospitality Supervisor (Hourly)

Invitation: To make a difference by loving people through the creation of a work environment that helps them become their natural best selves. As the restaurant supervisor, you are responsible for selecting, developing, and leading the hospitality team to care for each other and guests creating an outstanding guest experience resulting in a profitable operation, and healthy work culture.

This role is designed to prepare someone for restaurant management. Our expectation is for you to learn the skills and leadership needed to be successful as a Manager someday. We don’t expect you to be an expert just yet! We’ll help you with your development and look forward to watching you grow your skills with us.

Responsibilities And Duties

Lead and oversee the operation of the restaurant dining room and kitchen
Assist the Managers with recruiting, leading, training, and developing the hospitality team to mastery of their roles (trainers, bartenders, servers, hosts)
Actively lead by providing vision, coaching, and feedback around the guest experience to ensure friendly and efficient service
Foster team cohesiveness and positive team working environment
Oversee opening and closing activities
Ensure excellent customer service
Ensure cleanliness and sanitation
Ensure compliance with all health, safety, and hygiene standards and policies
Ensure compliance with all security procedures
Ensure compliance with all alcoholic beverage regulations
Monitor and assist with Team Member duties during peak times to expedite service
Monitor food and beverage delivery methods, portion sizes, and garnishing and presentation of food to ensure that food is delivered and presented according to standards
Investigate and resolve guest complaints regarding food quality, service, or accommodations
Report personnel problems to Managers including, but not limited to issues such as tardiness, cell phones, language, attitude, dress code
Adhere to state and federal regulations
Explore opportunities to add value and make a difference through job accomplishments
Learn and train about restaurant management by updating job knowledge through participation in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Perform manual service or maintenance tasks as needed
Learn administrative and accounting duties according to standard company policy, including forecasting, scheduling, budgeting, labor management, inventory management, and more
Other duties as assigned

Key Competencies

People-first Orientation
Developing Talent
Guest Service
Interpersonal Influence
Problem Solving/Decision Making
Execution of Brand Mindsets and Standards
Leading by Example
Operations Knowledge and Analysis
Planning, Executing and Results Orientation
Managing Performance
Staffing and Development
Managing Relationships
Passion for Serving Others
Integrity and Personal Ownership
Self Management

Required Qualifications

Previous experience in a casual dining restaurant
Minimum one (1) years of experience in a supervisory role
Able to make decisions
Able to identify and resolve problems
Able to guide, direct, and motivate staff
Able to plan and prioritize tasks
Able to teach and train staff
Able to monitor processes, materials, and resources
Able to operate, repair, and maintain equipment
Able to perform administrative tasks
Knowledge of food safety and sanitation practices and regulations
Able to deal with confidential information and/or issues using discretion and good judgment

Working Conditions And Physical Requirements

Able to work and verbally communicate effectively with other team members
Able to engage the public in a positive manner
Able and willing to work with others as a team
Able to reach and bend and frequently lift up to 50 pounds
Able to exert fast-paced mobility between the dining room and kitchen for periods of up to 6 hours
Able to work in a standing position for long periods of up to 6 hours in length
Able to perform repetitive tasks with little or no break
Able to perform physical activities that require considerable use of your arms and legs and moving your whole body such as climbing, lifting, balancing, walking, stooping, and handling of materials
Able to work flexible schedules including evenings and weekends, generally 35-45 hours per week
Able to travel quarterly intervals to required management meetings and or training sessions

Thrive Restaurant Group is an Equal Opportunity Employer.

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Salary.com Estimation for Restaurant Hospitality Supervisor in Pella, IA

$37,405 - $58,364

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Restaurant Hospitality Supervisor

Job Posting for Restaurant Hospitality Supervisor at Applebee's Neighborhood Grill + Bar

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