General Manager

 SPECIFIC FUNCTIONS AND DUTIES 

 1. Manages Restaurant Environment 

•  Ensures prompt friendly service according to company guidelines. 
• Builds a culture using the Vision/Mission Statement to guide teamwork, results, integrity, passion for service, fun, balance, innovation, and being guest driven. 
• Ensures the immediate response and correction of all verbal guest complaints by self and staff. Refers all verbal and written guest complaints to Area Director. 
• Ensures guest contact as a priority with self and staff utilizing a target goal of 100% table visitation. 
• Teaches and enforces alcohol awareness. Builds a positive relationship with local authorities by seeking their assistance in alcohol related issues. 
• Maintains adequate inventory levels. 
• Ensures product preparation and presentation uncompromisingly meeting company standards. 
• Actively participates in the community to increase sales and enhance the awareness of Applebee's. 
• Implements and executes all incentive contests and educates associates on promotions and new menu offerings. 
• Effectively oversees/schedules associates to meet sales demands. 
• Maintains effective safety and security programs according to company policy and government standards. 
• Promotes and manages restaurant organization, cleanliness, and sanitation. 
• Institutes preventative maintenance of building and all equipment. Immediately corrects needed repairs. 
• Advises Area Director of any non-routine situations. 
• Communicates with other managers daily through management log and shift change meetings. 
• Completes all other assigned duties and responsibilities. 

 2. Manages Associate Performance 

• Ensures quality recruitment and referrals of potential management candidates. 
• Adheres to and promotes A.S.I. training procedures of new managers. 
• Maintains a trained staff through effective use of employment orientation, individual training sessions, associate meetings, and implementation of company policy. 
• Develops an environment of constant development of managers including informal monthly reviews as well as written evaluations every six months to update the managers’ objectives. 
• Assesses the effectiveness of associates, provides candid and fair feedback on a regular basis, and continuously works with associates on their areas of development. 
• Ensures correct staffing levels utilizing guidelines for proper selection of associates. 
• Conducts thorough Selecting Service Performers interviews. 
• Selects new associates on the basis of competency identification, not need. 
• Ensures exit interviews on all terminating associates. 
• Demonstrates proper execution of training systems as outlined by the company while emphasizing the importance of training to management and associates. 
• Ensures acceptable associate performance and documents situations that require or could lead to disciplinary or corrective action. 
• Conducts weekly management meetings and quarterly employee meetings. 
• Ensures compliance with company policies, practices, and procedures. Communicates all changes to all associates. 
• Ensures timely performance One on Ones with all associates as well as written evaluations every six months. 
• Acts as coach to all associates. 

3. Maintain Controls 

• Ensures restaurants administrative and accounting duties are promptly and properly completed. 
• Maintains and controls the assets of the company. 
• Assures compliance with local, state, and federal laws, regulations, and guidelines. 
• Ensures the restaurant is meeting or exceeding operating budgets. 
• Manages all service contracts to ensure that routine and preventative maintenance occurs. Follows through on all work and billing. 
• Monitors and manages capital expenditures within the restaurant. 
• Analyzes systems and procedures with the Area Director for continual improvement of earning goals. 
• Ensures all cash handling procedures are adhered to. 
• Performs and analyzes weekly food and liquor inventories/costs. 
• Responsible for preparing, overseeing, and submitting accurate daily, weekly, and monthly paperwork to the Area Director. 

4. Development 

• Inspires cooperation and teamwork from management and associates by building a culture derived from The Bloomin’ Apple Mission/Vision Statement. 
• Is guest obsessed and promotes the team to be. 
• Completes all assignments and duties properly and on schedule. 
• Develops goals and action plans for personal/professional growth. 
• Provides a role model for managers and associates. 
• Exhibits a professional image. 

BENEFITS

• Manager meals - free
• Closed Christmas and Thanksgiving
• Health Ins
• 401K
• Vacations
• Personal Days
• Flexible work schedule
• Vision insurance
• Dental insurance
• Life insurance
• Short Term Disability
• Online Universities
• College Scholarships