What are the responsibilities and job description for the 1017-Customer Service position at AppleOne Employment Services?
- Respond promptly to customer inquiries via phone, email, and chat in both English and Spanish.
- Provide accurate information about products and services, addressing customer concerns and resolving issues efficiently.
- Maintain a positive and professional demeanor, ensuring a high level of customer satisfaction.
- Document and update customer interactions and information in the company's CRM system.
- Collaborate with other departments to resolve complex customer issues and improve overall service quality.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
- Fluent in both English and Spanish (written and spoken).
- Previous customer service experience preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using Microsoft Office Suite and CRM software.
- Ability to multitask and work in a fast-paced environment.
- High school diploma or equivalent; college degree preferred.
Resumes may be submitted directly to ld carmona @ appleone .com
#1017
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
If you believe you need a reasonable accommodation due to a disability or health condition in order to search for a job opening or to apply for a position, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf]]>
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