Warranty coordinator

Warranty Coordinator

Answer all Customer Care telephone calls and website requests / inquiries as necessary. Be able to proactively and accurately determine warrantable obligations and convey builder responsibilities to homeowners as needed.

Process and administer all Customer Care related paperwork and information as needed. Assist the Customer Care field team in scheduling and follow up with homeowners as necessary.

Perform scheduling and follow up for service requests with minimal items Maintain Customer Care records and documentation as directed and support department activities.

DUTIES / RESPONSIBILITIES :

• Receive and process homeowner inquiries in a timely manner per established policies, including homeowner correspondence, company correspondence, check requests, settlement & releases, billing, and any other necessary paperwork
• Relay Customer Care policies and decisions to homeowners on a daily basis.
• Oversee and review all completed Service Requests to ensure and approve proper completion. Perform all necessary filing and record keeping as needed.
• Get supervisor approval when needed on Customer Care related tasks, projects, or processes
• Obtain, track, keep, and distribute trade partner lists, contacts, and other necessary information as needed for each project for use by Customer Care Representative.
• Assist in collecting necessary and current status information for any special assignments, tasks, or projects, input to Customer Care system and distribute weekly / monthly project, status, or aging reports as requested,
• Maintain inventory of Customer Care forms as necessary and any new Home Care Guide supplies as needed.
• Order office supplies for the Customer Care Department and Customer Care Representatives as necessary.
• Assist Customer Care Representatives with scheduling of trade partners and homeowner appointments.
• Support Customer Care and / or Construction staff as needed.
• Work directly with the Customer Care Manager to help streamline, review, and improve existing processes.
• Perform all other duties as assigned. Perform possible Customer Care field work if necessary.

ADDITIONAL REQUIREMENTS :

• Two (2) years customer service experience, preferably with a homebuilder or within the construction industry
• Good communication and interpersonal skills, both written and verbal
• Valid driver’s license with a clean driving record
• Must possess professional attitude to represent company in a positive manner
• Maintain regular attendance and punctuality relative to daily work schedule requirement
• Ability to work under deadlines and multi-task several duties
• Have the ability to effectively deal with confrontational situations and maintain objectivity in dealing with homeowners and trade partners
• Follow directions from a supervisor
• Have the ability to maintain a productive and proactive manner approach to daily tasks and duties

Last updated : 2024-05-17