What are the responsibilities and job description for the Call Center Rep- WFH position at AppleOne?
JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat, or social media to customers who have questions, concerns, or confusion around a particular product or service.
You•re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat or to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Flexible shift available
Must have high speed internet and hardwire into CPU AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.
Salary : $0 - $15
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