Contact Center Support Specialist

Contact Center Support Specialist

Pay rate : $15.00 per hour

Shift : ?Mid shift will start 12 noon or 1pm - 8-hour shift must work weekends. Will be off 2 days during the week.?

Job modality : Remote (Must reside in KS)

Terms : Long term temporary (6 months, could be extended)

We are seeking a skilled Contact Center Tech Rep with call center experience to join our team. The primary responsibility of this role is to assist students with issues related to school databases.

The ideal candidate will have a strong technical background and excellent communication skills to provide effective support to students.

Responsibilities :

• Provide technical assistance and support to students experiencing issues with school databases.
• Troubleshoot and resolve database-related problems efficiently and effectively.
• Assist students with accessing, navigating, and using various database systems.
• Document and track student inquiries and resolutions accurately in the support system.
• Collaborate with other team members and departments to escalate and resolve complex issues.
• Maintain a high level of professionalism and customer service during interactions with students.
• Follow established procedures and protocols for handling student inquiries and technical issues.
• Continuously update knowledge of school database systems and related technologies to provide up-to-date support.

Qualifications :

• HS Diploma or GED
• Previous experience in a call center or contact center environment.
• Strong technical skills with the ability to troubleshoot database-related issues.
• Excellent communication skills, both verbal and written, with a customer-focused approach.
• Ability to work efficiently under pressure and handle multiple inquiries simultaneously.
• Familiarity with school database systems and educational software is preferred.
• High school diploma or equivalent; additional technical certifications are a plus.

Benefits :

• Competitive salary and benefits package.
• Opportunities for career growth and advancement within the organization.
• Dynamic and supportive work environment.

AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness.

All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..

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The pay transparency policy is available here :

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

Additional Skills

• Strong customer service skills
• Call center experience
1 day ago