What are the responsibilities and job description for the Customer Service Rep position at AppleOne?
Seeking a passionate and organized Customer Service & Mission Support Specialist to join our dedicated team! In this vital role, you will become the bridge between our mission activities, valued donors, and internal staff.
You'll play a key role in ensuring a positive donor experience, maintaining efficient operations, and supporting our mission delivery.
How You'll Make a Difference :
Become the point of contact for our supporters, handling inquiries, donations, and feedback.
Process donations accurately through our system and generate reports for leadership.
Maintain accurate records to ensure efficient resource allocation for our mission.
Assist with project support tasks and ensure timely delivery of our services / programs.
Foster a positive and welcoming environment for all who interact with our organization.
Collaborate effectively with colleagues to achieve shared goals.
What You Bring to the Table :
Bachelor's or Associate's degree preferred, or a minimum of 5 years of experience in customer service, administrative support, or non-profit operations.
Excellent communication and interpersonal skills, with a passion for building rapport with donors.
Strong organizational and attention to detail with a commitment to accuracy.
Proficient in Microsoft Office Suite (Word & Excel).
Ability to learn new software and adapt to a dynamic environment.
A collaborative spirit and a desire to support a meaningful mission.
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness.
All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..
The Know Your Rights poster is available here :
The pay transparency policy is available here :
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
Additional Skills
none specified)
