What are the responsibilities and job description for the Customer Service position at AppleOne?
The Customer Service Professional will be responsible for delivering outstanding service to our clients and customers. The ideal candidate will have a minimum of 3-5 years of experience in a customer service role, demonstrating excellent communication skills, problem-solving abilities, and a commitment to customer satisfaction.
Key Responsibilities :
- Respond promptly and professionally to customer inquiries via phone, email, and live chat
- Resolve customer issues and complaints efficiently, ensuring a high level of customer satisfaction
- Maintain detailed and accurate records of customer interactions and transactions
- Provide product and service information to customers, including pricing, availability, and delivery schedules
- Collaborate with other departments to ensure smooth and effective resolution of customer issues
- Identify and escalate complex issues to the appropriate team members or managers as necessary
- Assist in developing and implementing customer service policies and procedures
- Participate in ongoing training and development opportunities to enhance customer service skills
Qualifications :
Minimum of 3-5 years of experience in a customer service role
Excellent verbal and written communication skills
Strong problem-solving and conflict resolution abilities
Proficiency in customer service software (e.g., Zendesk, Salesforce) and MS Office Suite
Ability to handle multiple tasks simultaneously and work well under pressure
Strong attention to detail and organizational skills
Positive attitude and a strong commitment to providing exceptional customer service
Ability to work both independently and as part of a team
If this sounds like you, apply today!
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness.
All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..
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The pay transparency policy is available here :
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
Additional Skills
none specified)
