Travel Department Manager

Hiring for a Travel Manager for an office in Maitland. This is a fully in office role, starting in the next few weeks. PLEASE make sure you have experience with air, car and hotel travel. SUMMARY This position is primarily responsible for following all airline rules and processing in-house air ticketing efficiently. This position is also responsible for maintaining highest level of customer service possible by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Train department staff members on company policies and procedures for processing Air, Car, Hotel, Rail for the home-based advisors from start to finish - Monitor and assist in responding to e-mail tickets, outlook emails, voicemails and live incoming calls & chat from home-based advisors -Assist in adding and updating new advisor information in the database. -Research and resolve Debit Memos -Participate in weekly meetings with Staff members -Participate in Department Head Meetings -Core duties and responsibilities include the following. Other duties may be assigned. -Maintains highest level of customer service possible. -Oversees GDS transactions into TRAMS and TPISUITCASE daily. -Maintains all 4 GDS schedule changes and ticketing. - Answers all Air/Car/Hotel questions via email/live chat and phone. -Responsible for Social Media Postings on department pages. -Prepare and submit ARC Report weekly. ATTENDANCE: Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable. AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws. If you believe, you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to accommodationrequest@ain1.com for assistance, or call our Human Resources at (800) 270-9120. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Salary : $60,000