IT Analyst

Apply Digital is looking for an Information Technology Analyst who is excited to learn and grow by supporting, designing, and implementing the IT systems that enable our intelligent teams to deliver digital products. This is a hybrid role, some responsibilities must be conducted in the office. If hired, this candidate is expected to be in the Toronto office 1-3 days per week.

RESPONSIBILITIES

• Design, scope, implement, and enhance the systems and programs our teams use.
• Respond to requests from users intelligently and empathetically. Requests may include: WiFi, Google Workspace, Slack, Zoom, macOS, mobile devices, printing, equipment requests, endpoint protection, information security, and others.
• Manage hardware procurement, setup, and deployment.
• Confidently troubleshoot macOS issues.
• Manage user account and application access in cloud identity and productivity apps such as Google Workspace, Slack, Atlassian Cloud, and others.
• Manage hardware inventory.
• Manage software license and subscription allocations.
• Assist People Ops team with office and remote-office logistics as needed.
• Produce and edit documentation for the IT team as well as user-facing guides to assist staff in orientation and everyday tasks.
• Develop, evaluate, test and integrate new vendors and/or technologies.
• Analyze business problems and requirements to plan and implement solutions
• Work in a small team reporting to the Head of IT.
• Opportunities to work with Engineers in a DevOps capacity.

WHAT WE’RE LOOKING FOR:

• A customer-service oriented approach to their role
• An ability to connect and communicate effectively with employees, clients and vendors
• A person who brings positive energy and an openness to everything they do
• Ability to prioritize effectively
• Willingness and confidence to learn on the fly
• The resilience to work in a flexible, start-up environment
  

LIFE AT APPLY:

• Flexibility - work where you work best
• Generous paid time off - take the time you need to be balanced and energized
• A growing company means many opportunities for advancement - we like to promote from within!
• Competitive benefits plan
• Regular team and company events (karaoke, escape rooms, axe throwing and more!)
• Training budgets, Days of Learning, company-wide training, Apply Library and our Hackathon for Good mean you have many different ways to learn and stretch yourself

ABOUT APPLY

We are an innovation, products, and experiences company. Digital to our core, we are purpose built to transform possibilities for people. We solve complex problems with well-executed solutions tailor-made for continuous growth — we’re ambitious and our clients are too. We work with well-funded start-ups, global brands, and Fortune 1000 companies spanning industries and audiences, including EA, Moderna, League Health, and Realtor.com.

www.applydigital.com