What are the responsibilities and job description for the Technical Call center position at Apptad Inc?
Name: Technical Call Center(Customer Service) experience at Tier2 level .
Vaccination Mandatory
Duration : 6 months
Opportunity
Looking for people with technical call center experience at tier 2 level. The team will specialize support around Apple's video conferencing for hosting/attending meetings. Video conferencing experience is a plus, but not necessary. There will be approximately 2 weeks of training and they are looking for 20-30 folks onsite immediately in Sacramento.
Key JD for this role is :
Looking for people with technical call center experience at tier 2 level , to resolve queries and work with business to solve problems in 5-7mins
- Technical call center experience at tier 2 level
- Resolve queries and work with business to solve problems in 5-7mins
- Fluent written and verbal language skills in English (required)
- Minimum of 2 years of contact center / customer support experience
- Experience working in a fast-paced, constantly evolving environment and success setting priorities while working independently
- Maintains composure across a variety of customer and peer interactions
- Passion for customer service
- Ability to listen and accurately comprehend complex customer scenarios
- Confident and enthusiastic communication skills
- Attention to detail
- Self-motivated, innovative and works well under own initiative
- Strong teammate and creative problem solver who is resourceful and flexible
- Enthusiastic about delivering a compassionate customer service experience
- Demonstrated excellent performance in prior roles
Job Types: Full-time, Contract
Salary: $18.00 - $25.00 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Sacramento, CA: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
