Customer Service Representative - Bilingual (Spanish)
Responsibilities
· Manages a high-volume of inbound calls from patients regarding bills, EOBs, payment plans, etc.
· Identifies the caller’s needs and provides solutions.
· Works with dual monitors, phone system and multiple software applications
· Handles each call in a positive, considerate and respectful manner and remains calm under pressure.
Qualifications
· Ability to learn and be successful in a remote training environment
· Call center experience with a passion to help others
· Medical insurance/billing knowledge (preferred)
· Thrives in a fast-paced work environment and motivated to succeed
· Ablility to input data accurately and quickly
· Has a dedicated and secure workspace free from distractions during work and training time.
· Abides by HIPAA regulations
Benefits Package includes
Paid Time Off
· Medical plan
· Health Savings Account
· Alight – Personal Health Care Advisor
· Dental, Vision, Life Insurance, 401K
· Paid holidays
· EAP - Employee Assistance Program
We are an Equal Opportunity Employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
Shift:
Weekly day range:
Work setting:
Experience:
Location:
Work Location: Remote
Salary : $16 - $17
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