Coordinator III

Job Title: Coordinator III (Circuit Order/provisioning specialist) Locations: Remote Duration: 6 Months Contract Required: Circuit order experience in recent projects W2 Contract (Can't work on C2C or 1099) Pay range: Around $23 to $26 per hour on W2 without benefits (Negotiable as per experience) non-benefitted (other than those mandated under state or federal law). Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
Job Description: *Circuit ordering exp. /telecoms exp. is REQUIRED to be shortlisted*

Citizens only, will need extra security clearance They're going to be assigned orders. There are managing making sure every step is done through the delivery flow. Updating an appropriate tracker for the for the update as needed. Terms of where the order is at. Identifying if there are delays and risks and come up with a plan to resolve those risks Ensuring the dispatches occur following up with the field as needed and then getting testing turned up and activation completely across Being able to evaluate when something goes wrong, and can evaluate if there is a need to step in to escalate
Position overview
Fully experienced role acting as Subject Matter Expert in an Order Management area such as a specific product or multiple products. Coordinates various assigned order activities that may include gathering and reviewing a variety of data using company resources, compiling and formatting data to a finished product, and getting necessary approvals in order to meet required management timelines. Performs a variety of skilled non-routine duties. Project Coordinator III is an administrative professional who assists project managers with organizing and controlling project order activities through communicating risks, opportunities and current state of the orders. They fulfill their obligations by coordinating meetings, resources, equipment and information. Project Coordinators III handle projects with the goal of seeing them through on time. Project Coordinator III roles are crucial to a Client's success because they ensure projects run smoothly by controlling order workflow, scheduling assignments, evaluating the course of the order activity and reporting its status to the Project Management, Program Management and other internal stakeholders, such as account team members.
Responsibilities
Serves as a Subject Matter Expert in an order management area
Possesses working knowledge of theory and practices within a recognized field and/or specialized knowledge and skills, such as a specific product order process
Performs a variety of duties involving different and unrelated steps and methods.
Works on assignments requiring judgment and initiative within pre-determined guidelines and subject to periodic review.
Works under minimal supervision.
Exchanges information requiring some interpretation and/or persuasion to ensure proper action.
Performs a variety of duties involving different and unrelated steps and methods.
Uses advanced and specialized knowledge to perform unique and/or complex tasks or activities which may be technical in nature.
Ability to coach Project Coordinators as Subject Matter Expert in one or more product order processes
Develops and maintains strong relationships with internal customers and suppliers.
Subject Matter expertise in Order Administration/Validation activities; Upfront Order Details packaging and collection to include hold/reject order resolution during preorder keying.
Manage standard order workflows across single delivery stream
Manage orders across standard product/delivery solutions
Reaches out to Project Manager and other employees with issues or delays to avoid surprises
Assist project team with the order implementation of contracted services
Provide timely and meaningful communication throughout the order life cycle to Project Manager and team
Verify, coordinate, track and drive the overall delivery of orders to ensure expectations and Service Delivery commitments are met
Ownership of Order Escalation management as risks or issues arise that may affect delivery to committed timelines. Communication of Order Escalation to Project Manager for inclusion in overall Project Risk management.
Participate in order submission meetings as necessary and propose improvements as Subject Matter Expert if warranted
Evaluate potential problems with orders and technical hitches as Subject Matter Expert in regard to those orders and recommend solutions
Evaluate potential problems with orders and technical hitches as Subject Matter Expert in regard to those orders and recommend solutions
Plan and manage orders, implementation schedules and new information
Supervise current orders and coordinate internal service delivery team members to keep order workflow on track
Manage order-related paperwork by ensuring all necessary materials are current, properly managed and posted for additional internal stakeholders such as Project and Program Managers as well as account team members
Direct order correspondences by preparing and reviewing order submissions, status updates, meeting minutes and emails

Familiar and can demonstrate intermediate skill in the following Client systems
Swift
Pre-SAR, order documentation, technical info
QMV
Order and date management
Client
Capturing technical information from Solution Engineer
BPM Portal
Task review and provisioning assignment
FlightDeck
Task Review and provisioning assignment
Voice Portal - Porting and voice complete changes
Understand porting process from losing carriers and address port rejects
CORE - green order management
eFLOW - green order management
Pipeline - Pre-SAR order documentation
IFO - Pre-SAR order documentation, order gathering, quote creation
Keystone - Metric reporting/monitoring

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