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Video on Demand SME / Analyst

ApTask
Milford, OH Full Time
POSTED ON 5/7/2024

Job Details

Title : Video on Demand SME / Analyst Location: Milford, OH Job Type: Full time

Job Description:

Seeking a VOD SME/Lead to help monitor and maintain the VOD Service Desk team within SLAs. Daily Responsibilities include the following:

  • Assign work/cases to team members
  • Maintain active awareness of multiple case tickets with meticulous attention to detail
  • Perform quality analysis of tasks performed by the team members
  • Suggests and implements workflow improvements
  • Provides feedback, coaching and improvement plans to team members

Knowledge & Skills

  • Seeking candidates with expertise in VOD industry metadata standards

Best Regards,
Ramandeep Kumar

Aptask

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