Account Manager Liaison

Location Zip Code: 84604 Job Family: Liaison, Non-Exempt Jobs, Solution Centers, Solutions Center (Inactive) We are seeking a hard-working, innovative, detail-oriented and creative team player to join our call center team! This is a full-time, in-office position. The individual we are looking for is also someone that enjoys working in a team environment, and excels working at an individual level. Account Manager Liaisons develop strong relationships with customers and fellow Account Managers. They also answer client queries and identify new business opportunities among existing customers. The work schedule will be 8am - 5pm MST Monday through Friday. This role pays $18 per hour plus incentives. What we offer: Group Health, Dental, and Vision plans Pet insurance, Life insurance, and EAP benefits 401K with employer match Paid holidays and paid time off Opportunity for advancement Upbeat and exciting company culture and much more! Responsibilities include: Receive incoming calls from customers. This is a phone-based role. Build relationships with clients within the Aptive areas Assist current account managers clients and are a liaison between the company, the customer and clients assigned account manager Address customers’ needs as quickly and effectively as possible to maintain strong relationships through multi channels of communication Work across various departments to coordinate scheduling and execution to maintain the best possible outcome for the Customer Drive customer retention within Aptive through CSAT and NPS. Handle and resolve customer complaints, refunds, and escalations as the single point of contact for the customer while maintaining a positive relationship Clearly communicate to our customers the capabilities of Aptive’s products and services Serve as a leader of the account process to ensure Customer Satisfaction Maintain a thorough knowledge of product offerings Focus on growing and developing existing clients to generate incremental business. Play an integral role in effective on-boarding of new customer account managers and customer loyalty specialists Communicate with Leadership Operational updates and assist other customer account managers during irregular operations. Communicate effectively through multiple channels of communication, including but not limited to Email, Text Messaging, Video chat and Phone conversation. Follow call center procedures and guidelines Perform other related duties as needed Requirements: Customer service experience required Must have knowledge of Google Drive and Microsoft Office Typing speed minimum of 35 wpm Qualifications: High School Diploma or equivalent Aptive Environmental: Aptive Environmental provides pest control services to customers in 34 states across the US. It is ranked #1 Pest Control Company on Best Company. Aptive is also a proud member of the EPA's Pesticide Environmental Stewardship Program and has partnered with the United Nations Foundation’s “United to Beat Malaria” to help stop the spread of Malaria transmitted by mosquito bites. Aptive is an equal-opportunity employer. We are committed to creating an inclusive environment for all employees. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter. Aptive is more than just pest control. We take extra care treating homes and creating happy, healthy places to live. Our mission is Every Home Enjoyed™. Aptive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. About Us: Aptive Environmental provides award-winning residential pest services to more than 5,000 cities across North America. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched, becoming an industry-leader in pest control and a globally recognized brand. In 2020, with more than a million customers, Aptive was named by PCT Magazine as the 7th largest pest control company in the nation out of 20,000 competitors. In 2019 Aptive was the youngest company featured on Glassdoor’s Top 100 US workplaces and is currently ranked one of Entrepreneur Magazine’s Best Companies in America. Aptive is also a proud member of the EPA’s Pesticide Environmental Stewardship Program and has partnered with the United Nations Foundation “United to Beat Malaria” to help stop the spread of Malaria transmitted by mosquitoes. Aptive is committed to protecting the places we love because home matters.