Associate IT Support Specialist

We are looking to hire an Associate IT Support Specialist to support our headquarters in Wausau, WI.

Aqua Finance provides fast, flexible financing programs to a variety of different industries, including Water Treatment, Home Improvement, Marine, RV, Powersports and more.

Top Reasons to Work with Us

• Awesome career opportunities begin here, we are growing, and we love to watch our team grow!
• Our employees are passionate about building great teams and being great teammates.
• A team who works off “Good Vibes Only”
• Excellent benefits – Just to name a few
  • Health Insurance- Company pays 90%!
  • Company-paid short term and long-term disability
  • 401k with 5% match, dollar for dollar
  • $25,000 Life Insurance company paid
  • PTO, sick days, paid holidays, AND random personal holidays
• Social Work Events - Pizza parties, grill outs, ice cream socials, Sports parties and more!
• We love our community and donate/volunteer for charity fundraising events.
• Receive gifts on a random basis because Aqua Finance LOVES their employees!

What You Will be Doing in this Position

In compliance with company policies and procedures, Assoc. IT Support Specialist is responsible for level 1 support of the Aqua Finance computing environment. Ability to provide outstanding customer service while troubleshooting and fixing issues relating to computer desktop, applications, network, and VOIP phone.

ESSENTIAL JOB FUNCTIONS

• Receive user reports of issues by phone, email, or ticket; log, track, and manage to resolution within ticket system
• Ability to document standard operating procedures
• Document troubleshooting efforts in ticketing system
• Triage user issues to next levels of support as determined necessary
• Provide exceptional customer service while working through employee issues
• Resolve user problems concerning hardware and software issues.
• Install, test, troubleshoot and maintain hardware and software products for all departments.
• Maintain up-to-date inventory and documentation of all hardware and software.

QUALIFICATIONS-EXPERIENCE-TRAINING

• Must be able to communicate clearly in writing and verbally to analyze problems and implement resolutions.
• Must have knowledge of Microsoft Windows Operating systems (Win 10)
• Must have the ability to analyze hardware problems, determine and recommend a course of action.
• Must have sufficient experience or training to demonstrate the knowledge and ability to perform the job functions as defined above.

What Makes a Successful Associate IT Support Specialist:

• Experience with Group Policy, Microsoft Active Directory, Powershell, Windows Server, Onbase document management or SQL Server is a plus.
• Administration of Internet Information Server (IIS) web servers and/or web Content Management System (CMS)
• 1 year(s) on the job training
• A or other industry standard certification