Concierge

SCOPE: All Concierges of Aqua Ridge of Montclair are key team members, maintaining full  accountability for fulfillment of the mission of Aqua Ridge of Montclair. This position is  responsible for creating a positive and welcoming environment for the community. This  position offers residents a resource for activities in which they need assistance.  

Position Requirements: 

∙ At least 18 years of age 

∙ Criminal record clearance prior to initial presence in the community 

∙ Passed post offer health physical and drug screen.  

∙ TB test results within 7 days of hire and a health screen within 30 days of hire (when  transferring test results TB or health screen will not be older than 6 months) ∙ High School Diploma or equivalent 

∙ 1-2 years practical administrative support 

∙ Ability to handle constant interruptions  

∙ Must be highly organized and pay great attention to detail, including ability to focus,  follow-up and multi-task effectively 

∙ Excellent interpersonal skills 

∙ Excellent written and verbal communication skills 

∙ Ability to maintain confidentiality 

∙ Must exercise good judgment and make competent decisions 

∙ Able to sit or stand for long periods of time. 

∙ Must be able to push/pull up to 40 lbs, lift up to 35 lbs. 

Core Responsibilities: 

This position provides for a high level of customer service to both residents and team members.  This position is responsible for creating a positive and welcoming environment for the Community 

Administrative Support 

∙ Provide administrative support as needed through the direction of the Business Office Director and Executive Director 

∙ Welcome and assist all residents, prospective residents, families, vendors, etc., in a friendly and professional manner.  

∙ Answer all calls in a professional manner and assist the caller with their needs.  Assist residents in setting their appointments and transportation arrangements.  Assure all residents, visitors and vendors utilize the appropriate sign in/sign out logs maintained at the Concierge desk

∙ Keep front lobby area and Concierge desk clean and organized; etc. 

∙ Direct emergency personnel to emergency location and be contact person in case of emergency 

∙ Update resident emergency information when notified and distribute information to  appropriate departments  

∙ Maintain rosters and resident lists, including a current list of residents in the hospital or out of the community 

∙ Document in the log book any significant incidents 

Departmental Support 

∙ Assist Community Relations Director by taking initial inquiry information and transferring call to Community Relations Director; performing tours when requested. Print and distribute menus and activity calendars and assist with developing flyers.  Track all guest meals 

∙ Take maintenance requests from residents and staff for maintenance issues and log accurately and timely in maintenance log 

Concierge Services 

∙ Assist and coordinate services for a fee not provided with basic rent. 

∙ Assist residents in scheduling maintenance requests for services not included in rent. 

∙ Assist residents in making escort or unscheduled transportation arrangements.