General Manager

Are you someone who loves working with, coaching, and developing a team of people? Do you like a job that is a faster pace and multi-task? Interacting with customers and their children all while helping them learn a skill for life.

Aqua-Tots Swim Schools is looking for a dynamic leader. The manager will lead the successful day-to-day operations of our West Des Moines location. This is a fast pace, every day is a little different type of environment. The General Manager trains and develops staff provides exceptional customer service and maintains budget. Works shoulder-to-shoulder with the Staff. Creates a high-energy, motivating experience for everyone who comes to our school. Gives the staff direction, solves problems and shows leadership.

Main accountabilities include, but are not limited to:

Leading the Swim School team in successful day-to-day operations while creating a culture people thrive in.

Identifying talent, interviewing, and hiring new staff

handles personnel decisions regarding the staff, including recegnition, motivation, discipline and terminations.

Training and developing all Staff (a Big part of the job)

Increasing student enrollment and maintaining a budget

Handling phone calls Speaking to potential new customers about our service, giving tours, etc...

Observing and coaching instructors on their swim lessons

Being able to teach lessons when necessary

interacting with Customers about their lessons, services, etc...

Accountable for performing administrative duties including payroll, inventory, billing, proper cash handling, scheduling, etc.

Leading by example and being a role model of the standards and behaviors consistent with Aqua-Tot's core values and culture.

Successfully communicating company changes/focus to the team

Ensuring that safety and security standards are emphasized and adhered to and that employees are trained to ensure no unsafe situations

Maintaining a clean facility with excellent customer service

Responsible for marketing opportunities, grassroots marketing, and company events. Knowledge/Skills Ability to develop positive working relationships with all personnel

Ability to speak clearly and listen attentively to customers and employees

Knowledge of and the ability to use a PC and Microsoft Office Suite, ability to adapt and succeed in a fast-paced environm

Self Driven and strong work ethics

Be a creative thinker, make quick decisions, Problem Solver and Multi-Task

Work experience in a supervisory role and customer service experience a must. Training and development helpful

While the schedule can vary some, the position is not 9-5. Most nights are at least until 6:30-7 pm with usually one night a week out earlier and there can be some nights until 7:30 or 8. Can depend on the time of year and how well you are staffed. If you can't work until the above times and even sometimes later this would not work for you as we will not change our schedule for individuals. Most of our swim lessons are between 4 pm and 7:30 pm and the GM needs to be there a great part of that time. Usually work four days during the week and Saturday am half day.

If you like to be interactive, moving around, working with a team side by side, helping individuals grow and develop. If you have the work ethic and understand as the GM you are accountable for all aspects of the school. If you like every day is a little different than the one before it and accept challenges and responsibility for the growth and development of the store and love working with people and are a SELF DRIVEN, DEDICATED HARD WORKER, then this is a position for you.

If you feel you meet our requirements and are interested in pursuing a career with Aqua-Tots, then please send us your resume with a cover letter giving us a brief explanation of why you are interested in this opportunity and why you are a good candidate. Resumes without a cover letter will not be considered.

Our tag line is simple:

Safety First, Fun Always!