Seasonal Guest Experience Liaison

Are you looking for a summer job with flexible hours and penguins as your co-workers? Then come be a part of our Guest Experience Seasonal Team!

Description

Reporting to the Guest Experience Manager, this position shall provide a primary role in the operations and functions of the Guest Experience Department of the Aquarium, with final authority in such matters remaining with the President/CEO.

The Seasonal Guest Experience Liaison’s primary objective is to provide world-class customer service to Aquarium visitors and members. The Liaison will also be responsible for the oversight of guest safety and will serve as front-line and initial contact for questions and inquiries.

Essential Responsibilities

• Accurately operate cash and admission registers in accordance with cash handling policies and procedures.
• Maintain merchandise counters, computers, sales floor and displays in a clean and orderly manner.
• Assist in keeping sales floor stocked and orderly at all times.
• Consistently demonstrates courteous and professional behavior in all work aspects with all team members and guests.
• Works as part of a team to increase productivity and while providing excellent guest service.
• Provides excellent customer service to guests and employees.
• Receive, field and direct incoming business phone calls.
• Provide accurate information on programming within the Aquarium, but also the sounding NYS parks areas.
• Notify and contact appropriate departments for issues related to guest, animal or team member safety.
• Assists with stock and merchandise inventories, as scheduled by the Supervisor.
• Become familiar with and utilize loss prevention training to minimize theft.
• Possess a working familiarity with gift shop merchandise and sales policies.
• Maintain a working knowledge of emergency and crisis management, procedures and protocols.
• Special projects as assigned by Aquarium Leadership.

Requested Requirements

• Must be willing to work a flexible schedule that includes weekdays, weekends, early mornings, evenings, holidays and occasional overnights.
• Must be comfortable interacting with large groups of people and providing excellent customer service.
• Must have proficient mathematical skills and be comfortable handling large volumes of cash.
• Must have basic computer skills.
• Must be able to multitask while maintaining a positive attitude to ensure excellent guest service.
• Good organizational skills.
• Able to add, subtract, multiply and divide.

Working Conditions

• Able to lift 25 pounds.
• Able to stand for 8 hour shifts.
• Be able to kneel, bend, stand, and climb a ladder.

To Apply

Please send resume and cover letter to kdaloise@aquariumofniagara.org. Be sure to include Seasonal Guest Experience Liaison in the subject line of any correspondences.

The advertised compensation range for this position represents what we believe, at the time of posting, to be competitive and acceptable by reviewing comprehensive market data to include industry, and roles of similar responsibility and level. Within the range, wage will be determined by several factors including candidate knowledge, job-related skills, experience, and relevant education or training.

The Aquarium of Niagara is an equal opportunity employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, color, creed, religion, sex, age, national origin, citizenship, sexual orientation, marital status, or any other classification protected by federal, state, or local law.

Job Types: Part-time, Seasonal, Temporary

Pay: $15.00 per hour

Shift:

• 4 hour shift
• 8 hour shift

Weekly day range:

• Weekends as needed

Work Location: In person