Software Adoption Specialist
As a member of our growing team, the Software Adoption Specialist will work collaboratively with our Customers, Customer Success Managers (CSMs) Account Managers (AMs), Renewals Team, and Sales Operations Team. Primary responsibilities include assisting in successful implementation, adoption, and ongoing satisfaction of software solutions within our customer base.
The Software Adoption Specialist role involves collaborating with various stakeholders to identify business critical focus areas, monitor software adoption, and implementation of strategies that maximize the value derived from software investments. As a result, the Software Adoption Specialist contributes to the enhancement of both external Client and Aqueduct's potential, profitability, and success through the lifecycle approach.
Reporting to the Senior Director of Sales Operations, this role is a primary point of contact for Aqueduct's internal departments and an external resource to our customers, vendors, and distributors. The Software Adoption Specialist is expected to build and maintain relationships at multiple points within the organization as it pertains to software and subscriptions, identifying potential risks and opportunities.
Key Responsibilities:
Requirements Analysis
Solution Development and Design
Implementation Support:
Program Awareness:
User Satisfaction:
Documentation:
Collaboration:
Continuous Improvement:
Qualifications and Skills:
Personal Attributes:
Aqueduct Technologies is committed to developing a diverse and talented team. We celebrate and support diversity and are committed to making an inclusive environment for all employees and applicants including women, minorities, individuals with disabilities, members of the LGBTQIA community, veterans, and any other legally protected group. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant on the basis of any status protected by federal, state, or local laws.
We are one of the largest IT solutions providers in the US, recognized for our relentless pursuit of customer satisfaction, our corporate culture, technology leadership, and our commitment to the local community. We pride ourselves on our world-class engineering, the investments we make in our employees and our systems, and on our loyal base of customers and manufacturers. Recognized as one of the fastest-growing, private companies in Massachusetts—and awarded the Best Place to Work in Boston for seven, consecutive years—there is no better time to join Aqueduct than now!
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